Biotech Technical Support Specialist — Remote (EU/UK)

GenScript Biotech Corp.; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

GenScript Biotech Corp. Europe is seeking a Technical Support Specialist to bridge customers and internal teams. You will deliver technical guidance, quotations, and solutions while collaborating with Sales, Production and Logistics to support EU and UK clients.

The role emphasizes strong laboratory background, clear communication, and the ability to work remotely within the UK and other European countries. This is a full-time position with 40 hours per week.

Qualifications

• Master's degree in Life Sciences or related field.
• Strong hands-on laboratory experience in molecular biology or related disciplines.
• Fluent written and spoken English; French or German a plus.

Responsibilities

• Handle daily customer inquiries about orders, technical support and product details.
• Provide practical technical advice and translate customer needs to internal teams.
• Collaborate with Sales, Production, Marketing and Logistics to support regional growth.
• Occasionally present technical information at trade shows or customer meetings.

Skills

Lab skills

English fluency

Communication skills

Customer focus

Attention to detail

Education

Master's degree in Life Sciences

Job description

GenScript Biotech Corp. Europe is seeking a Technical Support Specialist to bridge customers and internal teams. You will deliver technical guidance, quotations, and solutions while collaborating with Sales, Production and Logistics to support EU and UK clients.

The role emphasizes strong laboratory background, clear communication, and the ability to work remotely within the UK and other European countries. This is a full-time position with 40 hours per week.