Customer Experience Specialist - Life Sciences

biotechne; West of England; On-site; GBP 20,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Extensive employee benefits

Job summary

Bio-Techne is seeking a proactive Customer Services professional in the UK to handle inquiries, process orders and provide post‑sales support. You will collaborate with Sales, Accounts and Despatch to ensure a smooth customer experience from first contact to delivery.

The role requires strong English communication, attention to detail and the ability to work in a fast paced environment across 37.5 hours per week on site in Bristol or Abingdon.

Qualifications

• General education passes in English and Maths.
• Experience in a customer-facing environment.
• Fluent written and spoken English.
• Experience with ERP/CRM platforms (D365 and Salesforce desirable).

Responsibilities

• Handle incoming sales inquiries by phone, email and live chat.
• Process sales orders accurately from multiple channels.
• Raise customer quotations and proformas; coordinate stock returns.
• Provide excellent customer service in collaboration with Sales, Accounts and Despatch.
• Manage backorder and new account processes.

Skills

Customer service

Communication

Time management

Organizational skills

Multitasking

Attention to detail

Education

English & Maths qualifications

Tools

ERP/CRM platforms

Job description

Bio-Techne is seeking a proactive Customer Services professional in the UK to handle inquiries, process orders and provide post‑sales support. You will collaborate with Sales, Accounts and Despatch to ensure a smooth customer experience from first contact to delivery.

The role requires strong English communication, attention to detail and the ability to work in a fast paced environment across 37.5 hours per week on site in Bristol or Abingdon.