Billings Supervisor

Reed; Burgess Hill; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

EOT bonus

Comprehensive training

Job summary

Reed Accountancy is assisting a Burgess Hill–based company in seeking a Billing Service Supervisor to oversee the daily operations of the billing department, ensuring timely and accurate processing in line with SLAs.

The role focuses on supervising daily workflows, developing the team, managing workload, and supporting billing strategies while maintaining data integrity across monthly cycles.

Qualifications

• Minimum of 3-5 years in a billing operation, with at least 1 year in a supervisory capacity.
• Advanced numerical and analytical skills.
• Advanced Excel user with familiarity of enterprise billing software.
• Strong leadership, communication and interpersonal skills.
• Highly organized with the ability to diagnose and solve billing errors.

Responsibilities

• Supervise and organize the daily workflow of the billing department to meet deadlines.
• Provide ongoing support to the department, identifying skill gaps and training needs.
• Monitor workload, allocate tasks and support billing tasks and reporting during peak periods.
• Oversee monthly billing cycles and recharge reporting, ensuring data integrity.
• Develop and implement complex billing strategies.
• Audit outputs to identify and correct recurring data errors.
• Act as the escalation point for complex billing disputes.
• Analyse billing anomalies and collaborate on long-term fixes.
• Work closely with commercial operations and development teams to ensure efficient operations.

Skills

Billing operations

Excel advanced

People leadership

Analytical skills

Billing software

Communication

Tools

Enterprise billing software

Job description

Reed Accountancy are currently assisting a leading-edge company based in Burgess Hill who are seeking a Billing Service Supervisor to oversee the daily operations of their billing department, ensuring all processes are executed accurately and efficiently in line with established Service Level Agreements (SLAs).

Day-to-day of the role:

• Daily Supervision: Manage and organise the daily workflow of the department, ensuring that deadlines are consistently met.
• Team Development: Provide ongoing support to the department, identifying skill gaps and training needs.
• Workload Management: Monitor workload, allocate tasks, and support operations with billing tasks and reporting during peak periods.
• Cycle Management: Oversee monthly billing cycles and recharge reporting, ensuring data integrity.
• Billing Strategy Support: Develop and implement complex billing strategies.
• Error Reduction: Audit outputs to identify and correct recurring data errors.
• Query Support: Act as the escalation point for complex billing disputes.
• Root-Cause Investigation: Analyse billing anomalies and collaborate on long-term fixes.
• Cross-Functional Collaboration: Work closely with commercial operations and development teams to ensure efficient operations.

Required Skills & Qualifications:

• Proven Experience: Minimum of 3-5 years in a billing operation, with at least 1 year in a supervisory capacity.
• Advanced Numerical Skills: Strong mathematical and analytical skills.
• Technical Proficiency: Advanced user of Microsoft Excel and familiar with enterprise billing software.
• People Skills: Strong leadership, communication, and interpersonal skills.
• Problem-Solving: Highly organized with the ability to diagnose and solve billing errors.

Benefits:

• 25 days holiday plus bank holidays.
• Company EOT bonus scheme (after 1 year's service).
• Comprehensive training opportunities.