Billings Manager Supervisor

Reed; Burgess Hill; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Company EOT bonus scheme

Comprehensive training opportunities

Job summary

Reed in Burgess Hill is seeking a Billing Service Supervisor to oversee the daily operations of the billing department and ensure processes align with SLAs. The role focuses on supervising workflows, developing the team, and maintaining data integrity across monthly cycles.

The ideal candidate has 3–5 years in billing with supervisory experience, strong numerical skills, and proficiency in Excel and billing software.

Qualifications

• 3–5 years in a billing operation with supervisory experience.
• Strong numerical and analytical abilities.
• Proficient with Excel and billing software.
• Excellent leadership and communication skills.

Responsibilities

• Oversee daily workflow of the billing department and ensure deadlines are met.
• Provide ongoing support and training to the team to address skill gaps.
• Monitor workload, allocate tasks, and assist with billing tasks during peak periods.
• Oversee monthly billing cycles and recharge reporting and ensure data integrity.
• Develop and implement complex billing strategies.
• Audit outputs to identify and correct recurring billing errors.
• Act as escalation point for complex billing disputes.
• Analyze billing anomalies and contribute to long-term fixes.
• Collaborate with commercial operations and development teams for efficient operations.

Skills

Leadership

Excel

Billing software

Analytical skills

Communication

Problem-solving

Team supervision

Numerical skills

Tools

Microsoft Excel

Enterprise billing software

Job description

Billing Service Supervisor

• Annual Salary: £32k - £38k
• Location: Burgess Hill
• Job Type: Full-time

Join a leading-edge company , who are seeking a Billing Service Supervisor to oversee the daily operations of our billing department, ensuring all processes are executed accurately and efficiently in line with established Service Level Agreements (SLAs).

Day-to-day of the role:

• Daily Supervision: Manage and organise the daily workflow of the department, ensuring that deadlines are consistently met.
• Team Development: Provide ongoing support to the department, identifying skill gaps and training needs.
• Workload Management: Monitor workload, allocate tasks, and support operations with billing tasks and reporting during peak periods.
• Cycle Management: Oversee monthly billing cycles and recharge reporting, ensuring data integrity.
• Billing Strategy Support: Develop and implement complex billing strategies.
• Error Reduction: Audit outputs to identify and correct recurring data errors.
• Query Support: Act as the escalation point for complex billing disputes.
• Root-Cause Investigation: Analyse billing anomalies and collaborate on long-term fixes.
• Cross-Functional Collaboration: Work closely with commercial operations and development teams to ensure efficient operations.

Required Skills & Qualifications

• Proven Experience: Minimum of 3-5 years in a billing operation, with at least 1 year in a supervisory capacity.
• Advanced Numerical Skills: Strong mathematical and analytical skills.
• Technical Proficiency: Advanced user of Microsoft Excel and familiar with enterprise billing software.
• People Skills: Strong leadership, communication, and interpersonal skills.
• Problem-Solving: Highly organized with the ability to diagnose and solve billing errors.

Benefits

• 25 days holiday plus bank holidays.
• Company EOT bonus scheme (after 1 year's service).
• Comprehensive training opportunities.