Billing Ops Supervisor - Lead, Optimize & Precision

Reed

Burgess Hill

On-site

GBP 32,000 - 38,000

Full time

7 days ago

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Benefits offered by this job

25 days holiday plus bank holidays

Company EOT bonus scheme

Comprehensive training opportunities

Job summary

Reed in Burgess Hill is seeking a Billing Service Supervisor to oversee the daily operations of the billing department and ensure processes align with SLAs. The role focuses on supervising workflows, developing the team, and maintaining data integrity across monthly cycles.

The ideal candidate has 3–5 years in billing with supervisory experience, strong numerical skills, and proficiency in Excel and billing software.

Qualifications

3–5 years in a billing operation with supervisory experience.
Strong numerical and analytical abilities.
Proficient with Excel and billing software.
Excellent leadership and communication skills.

Responsibilities

Oversee daily workflow of the billing department and ensure deadlines are met.
Provide ongoing support and training to the team to address skill gaps.
Monitor workload, allocate tasks, and assist with billing tasks during peak periods.
Oversee monthly billing cycles and recharge reporting and ensure data integrity.
Develop and implement complex billing strategies.
Audit outputs to identify and correct recurring billing errors.
Act as escalation point for complex billing disputes.
Analyze billing anomalies and contribute to long-term fixes.
Collaborate with commercial operations and development teams for efficient operations.