Billing Specialist

Digital Appointments; Wellington; On-site; GBP 35,000 - 42,000; Full time

Job summary

Digital Appointments, a growing business services group near Telford, is seeking a Billing Specialist to own the end-to-end billing function across its recurring contracts.

The role requires hands-on billing expertise, strong Excel skills, and solid credit control to resolve queries, manage debits, and drive accuracy as the group scales. This brand-new position offers the opportunity to shape billing processes and drive improvements across the organization.

Qualifications

• Strong, hands-on billing experience across recurring or subscription contracts.
• Solid credit control and aged debt experience.
• Clear communication skills to handle disputes with customers and internal teams.
• Methodical and accurate approach with numbers.

Responsibilities

• Own the end-to-end billing cycle across recurring contracts.
• Run, check and release the monthly billing run, including pro-rata charges and mid-contract changes.
• Ensure new contracts, price uplifts and renewals are set up correctly before billing.
• Investigate and resolve billing queries with sales, operations and customers.
• Reconcile billing data with contracts and the finance system.
• Manage direct debit collections and payment runs.
• Handle credit control and aged debt chasing.
• Report on billing accuracy, leakage and aged debt to the finance team.
• Improve billing processes and onboarding acquired businesses.

Skills

Billing experience

Credit control

Communication skills

Attention to numbers

Tools

Excel

Job description

A growing business services group near Telford is looking for a Billing Specialist to take ownership of its billing function. The group runs on recurring contracts, and as it grows organically and by acquisition billing has become too important to sit as one part of someone else's job. This is a newly created role for someone who genuinely knows billing inside out and wants it to be the whole of their job, not a corner of it.

What you'll be doing

• Owning the end-to-end billing cycle across the group's recurring contracts
• Running, checking and releasing the monthly billing run, including pro-rata charges, mid-contract changes, upgrades, downgrades and cancellations
• Making sure new contracts, price uplifts and renewals are set up correctly before they hit the billing run, not after
• Investigating and resolving billing queries and disputes, working with sales, operations and customers directly
• Reconciling billing data against contracts and the finance system, and tightening up anything that doesn't tie
• Managing direct debit collections and payment runs
• Handling credit control and aged debt chasing, escalating and keeping debtor days moving in the right direction
• Reporting on billing accuracy, revenue leakage and aged debt to the finance team
• Improving billing processes and controls as the group scales, including onboarding acquired businesses onto the group's billing

What we're looking for

Billing is the priority here. You'll need:

• Strong, hands-on billing experience at volume ideally recurring or subscription billing rather than ad hoc invoicing
• Confidence with complex billing scenarios: pro-rata, mid-term changes, multiple products or services on one account
• Solid credit control and aged debt experience alongside it
• Strong Excel (lookups and pivots as a minimum)
• A methodical, accurate approach, and the instinct to question a number that looks wrong rather than process it
• The communication skills to handle customer billing disputes calmly and hold internal colleagues to account

Helpful, but not essential

• Experience in a recurring-contract sector ISP, utilities, SaaS, facilities management, insurance, telecoms or similar
• Experience of a dedicated billing platform, or of a billing system migration or implementation
• AAT or CICM qualified, or studying

Commutable from Telford, Shrewsbury, Wolverhampton, Bridgnorth, Newport, Market Drayton and Stafford.