Billing Specialist

Digital Appointments; Telford; On-site; GBP 30,000 - 42,000; Full time

Job summary

Digital Appointments, near Telford, is seeking a Billing Specialist to own the billing function across recurring contracts. This newly created role is for someone who genuinely knows billing inside out and wants it to be the whole of their job, not just a corner of it.

You will own the end-to-end billing cycle, manage direct debit collections, resolve disputes, and report on billing accuracy and revenue leakage as the group scales.

Qualifications

• Strong, hands-on billing experience in high-volume, preferably recurring or subscription billing.
• Confident with complex billing scenarios: pro-rata, mid-term changes, multiple products/services on one account.
• Solid credit control and aged debt experience.
• Strong Excel skills including lookups and pivots.
• Methodical, accurate approach with a healthy skepticism of numbers.
• Excellent communication to handle disputes and coordinate with internal teams.

Responsibilities

• Own the end-to-end billing cycle across the group's recurring contracts.
• Run, check and release the monthly billing run, including pro-rata charges, mid-contract changes, upgrades, downgrades and cancellations.
• Ensure new contracts, price uplifts and renewals are set up correctly before billing runs.
• Investigate and resolve billing queries and disputes with sales, operations and customers.
• Reconcile billing data against contracts and the finance system; tighten any gaps.
• Manage direct debit collections and payment runs.
• Handle credit control and aged debt; chase and escalate to move debt days in the right direction.
• Report on billing accuracy, revenue leakage and aged debt to finance.
• Improve billing processes and onboarding of acquired businesses onto the group’s billing system.

Skills

Billing experience

Excel

Credit control

Attention to detail

Communication

Education

AAT or CICM qualification

Tools

Billing software experience

Job description

A growing business services group near Telford is looking for a Billing Specialist to take ownership of its billing function. The group runs on recurring contracts, and as it grows - organically and by acquisition - billing has become too important to sit as one part of someone else's job. This is a newly created role for someone who genuinely knows billing inside out and wants it to be the whole of their job, not a corner of it.

What you'll be doing

• Owning the end-to-end billing cycle across the group's recurring contracts
• Running, checking and releasing the monthly billing run, including pro-rata charges, mid-contract changes, upgrades, downgrades and cancellations
• Making sure new contracts, price uplifts and renewals are set up correctly before they hit the billing run, not after
• Investigating and resolving billing queries and disputes, working with sales, operations and customers directly
• Reconciling billing data against contracts and the finance system, and tightening up anything that doesn't tie
• Managing direct debit collections and payment runs
• Handling credit control and aged debt - chasing, escalating and keeping debtor days moving in the right direction
• Reporting on billing accuracy, revenue leakage and aged debt to the finance team
• Improving billing processes and controls as the group scales, including onboarding acquired businesses onto the group's billing

What we're looking for

Billing is the priority here. You'll need:

• Strong, hands-on billing experience at volume - ideally recurring or subscription billing rather than ad hoc invoicing
• Confidence with complex billing scenarios: pro-rata, mid-term changes, multiple products or services on one account
• Solid credit control and aged debt experience alongside it
• Strong Excel (lookups and pivots as a minimum)
• A methodical, accurate approach, and the instinct to question a number that looks wrong rather than process it
• The communication skills to handle customer billing disputes calmly and hold internal colleagues to account

Helpful, but not essential

• Experience in a recurring-contract sector - ISP, utilities, SaaS, facilities management, insurance, telecoms or similar
• Experience of a dedicated billing platform, or of a billing system migration or implementation
• AAT or CICM qualified, or studying

Commutable from Telford, Shrewsbury, Wolverhampton, Bridgnorth, Newport, Market Drayton and Stafford.