Billing & Service Advisor — Customer Care Specialist

Echo Managed Services; Walsall; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Family-friendly leave

Pension scheme

Employee assistance programme

Cycle to work

Discounts and vouchers

Career development

Job summary

Echo Managed Services is seeking a Customer Service Advisor in Walsall to handle a high volume of inbound calls related to water billing, payments, Direct Debits and service enquiries. You will use strong communication and problem-solving skills to deliver positive outcomes on every interaction.

You'll receive training and have opportunities to progress into specialist and team-leader roles as you develop your career within our supportive environment, with a focus on customer satisfaction.

Qualifications

• Experience in customer service in a contact centre, retail, hospitality or other customer-facing environment.

Responsibilities

• Handle customer calls professionally, assisting with payments, Direct Debits, billing enquiries, and service-related queries
• Deliver a high standard of customer service on every interaction
• Support customers by resolving queries quickly and effectively while providing reassurance and guidance
• Work closely with colleagues to support team goals and maintain a positive working environment
• Engage fully with training and continuous development opportunities to build product and service knowledge

Skills

Customer service

Communication skills

Problem solving

Teamwork

Computer literacy

Job description

Echo Managed Services is seeking a Customer Service Advisor in Walsall to handle a high volume of inbound calls related to water billing, payments, Direct Debits and service enquiries. You will use strong communication and problem-solving skills to deliver positive outcomes on every interaction.

You'll receive training and have opportunities to progress into specialist and team-leader roles as you develop your career within our supportive environment, with a focus on customer satisfaction.