Customer Experience Advisor — Remote Friendly

YTL UK; Nailsea; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Holidays 25-28

Pension 20%

Holiday trade

Annual raise

Bonus 10%

Health plan

Refer a friend

Life insurance

Cycle to work

Family policies

Community day

Retail discounts

Job summary

water2business in Nailsea, England invites you to join our Customer Relations team for a 9–5 role with your evenings, weekends, and bank holidays always free. You’ll handle billing queries for business customers, own cases from start to finish, and use multiple systems to deliver accurate resolutions.

We focus on exceptional customer experience, engaging with customers by phone, email, and letter, and invest in your development through regular coaching and skill building.

Qualifications

• Provide excellent customer service and build rapport with business customers.
• Strong written and verbal communication with a positive, proactive attitude.
• Ability to problem solve, adapt to change and work towards department targets.

Responsibilities

• Handle billing queries for business customers from start to finish.
• Manage a wide range of cases, including investigations and account responsibilities.
• Engage with customers via telephone, email and letter to deliver memorable service.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

CRM systems

Job description

water2business in Nailsea, England invites you to join our Customer Relations team for a 9–5 role with your evenings, weekends, and bank holidays always free. You’ll handle billing queries for business customers, own cases from start to finish, and use multiple systems to deliver accurate resolutions.

We focus on exceptional customer experience, engaging with customers by phone, email, and letter, and invest in your development through regular coaching and skill building.