Technical Support Specialist I (Spanish Speaker)

Mindbody; Manchester; On-site; GBP 23,000 - 30,000; Full time

Job summary

Playlist is seeking a Technical Support Specialist I to be the friendly first touch for customers, assisting with navigating our wellness tech products across phone, email, chat and forums. The role focuses on English and Spanish-speaking users in a fast-paced environment.

You will troubleshoot basic issues, educate users on features, document interactions, and escalate complex cases to ensure a smooth, positive experience. UK work hours apply.

Qualifications

• 1+ year in customer service or call center.
• Fluent in Spanish; French or Italian a plus.
• Strong communicator across phone and email.
• Curious and solution-focused with active listening.
• Comfortable with browsers, email platforms, and multiple systems.
• Eligible to work in the country the job is advertised.

Responsibilities

• Provide first-line technical support to English and Spanish-speaking customers.
• Troubleshoot basic product issues across phone, email, chat.
• Educate customers on features to maximize product usage.
• Document interactions and follow knowledge management processes.
• Escalate complex problems to ensure proper resolution.
• Earn Level 1 Technical Support Certification and grow technical skills.
• Work hours: Monday–Friday, 9:30am–6:00pm UK time.

Skills

Spanish language

Customer service

Communication skills

Curious mindset

Tech savvy

Multitasking

Calm under pressure

Job description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

Who we are

At Playlist, we believe technology should create connection, joy, and ease. We’re a team fueled by innovation, driven by curiosity, and grounded in the simple truth that happy teams make happy customers. We’re here to build loyalty, craft unforgettable experiences, and empower every member of our team to grow both personally and professionally.

The Role You'll Play

As a Technical Support Specialist I, you’ll be the first friendly voice our customers hear, bringing solutions, insights, and a spark of connection to every interaction. You’ll dive into a dynamic, high-energy environment, helping customers navigate our products and services primarily over the phone (and sometimes through email, chat, and web forums). Here’s how you'll make an impact:

• Deliver exceptional technical support to our English and Spanish-speaking customers with warmth, clarity, and care.
• Troubleshoot and resolve basic technical product issues, keeping the experience smooth and positive.
• Navigate multiple support channels (phone, email, chat) with ease and professionalism.
• Educate customers on features and services, guiding them to get the most out of our products.
• Document customer interactions thoughtfully to ensure a seamless experience across touchpoints.
• Follow internal knowledge management processes to provide accurate, trusted solutions.
• Escalate complex issues appropriately to ensure every customer finds the right resolution.
• Acquire your Level 1 Technical Support Certification and continue growing your technical expertise.
• Work Hours: Monday - Friday, 9:30am - 6:00pm UK time.

Experience You Bring

• 1+ year of customer service or call center experience, ideally in a fast-paced environment.
• Fluent in Spanish (required); French or Italian language skills are a big plus!
• Strong communicator. Clear, empathetic, and confident across phone and email.
• Curious and solution-focused, with the ability to ask great questions and actively listen.
• Comfortable with internet browsers, email platforms, and multitasking across systems.
• Quick learner with a passion for understanding software and translating tech talk into real solutions.
• Calm under pressure and skilled at creating positive outcomes, even in high-energy situations.
• Eligible to work in the country the job is advertised (RTW required).

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.