Bilingual Customer Success & Operations Associate (EN/ES)

Tab; Greater London; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Company pension plan

Stock options

30 days vacation + bank holidays

Flexible working hours

Sick leave & parental leave

Casual dress code

Company laptop provided

Free beverages & snacks

Team events

Job summary

Tab in London is hiring a Customer Success and Operations Associate to be the primary contact for customers, ensuring they gain value from our platform while keeping day-to-day operations running smoothly.

You’ll handle inbox and phone interactions, learn about customers, and help Tab run efficiently. The role emphasizes English and Spanish communication, with interest in other languages, and a focus on onboarding and user guidance.

Qualifications

• Experience in customer-facing roles.
• Excellent written and spoken English and Spanish.
• Strong organizational and communication skills.
• Attention to detail and ability to manage priorities.
• Curiosity and logical thinking; ability to learn from customers.
• Empathy for diverse international businesses and non-native English speakers.

Responsibilities

• Manage inbound customer enquiries across channels and resolve issues.
• Improve operational workflows using AI and other tools.
• Onboard new users and guide them through core features.

Skills

Customer-facing

English language

Spanish language

Written communication

Verbal communication

Organizational skills

Attention to detail

Empathy

Problem-solving

AI familiarity

Job description

Tab in London is hiring a Customer Success and Operations Associate to be the primary contact for customers, ensuring they gain value from our platform while keeping day-to-day operations running smoothly.

You’ll handle inbox and phone interactions, learn about customers, and help Tab run efficiently. The role emphasizes English and Spanish communication, with interest in other languages, and a focus on onboarding and user guidance.