Spanish-Speaking Technical Support Advisor

Remote Worker LTD.; Oxford; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Health benefits

Remote-friendly collaboration

Tuition assistance

Travel perks

Employee assistance program

Competitive compensation

Job summary

Tripadvisor's Bókun team is seeking a Technical Support Advisor (Spanish Speaker) to join the Escalation Team in a hybrid Oxford-based role. You will diagnose and resolve technical issues, triage complex incidents, and communicate clearly with customers across email, phone, video, and chat.

The ideal candidate has 1–3 years in customer support or technical roles, basic CSS/HTML knowledge, fluency in English and Spanish, and a proactive, collaborative mindset to deliver high-quality support and

Qualifications

• 1–3 years of proven experience in a customer service or technical support role.
• Strong problem-solving mindset with analytical skills to resolve issues.
• Basic working knowledge of CSS, HTML, and website CMS tools.
• Customer-focused, proactive and collaborative in driving engagement and resolution.
• Excellent teamwork and communication skills, with the ability to manage multiple channels.

Responsibilities

• Diagnose and resolve technical issues for customers.
• Triage incidents and escalate to appropriate teams as needed.
• Maintain clear troubleshooting documentation and follow up on open tickets.

Skills

Customer support

Analytical thinking

HTML/CSS basics

Communication

Team collaboration

Conflict resolution

Multitasking

Job description

Tripadvisor's Bókun team is seeking a Technical Support Advisor (Spanish Speaker) to join the Escalation Team in a hybrid Oxford-based role. You will diagnose and resolve technical issues, triage complex incidents, and communicate clearly with customers across email, phone, video, and chat.

The ideal candidate has 1–3 years in customer support or technical roles, basic CSS/HTML knowledge, fluency in English and Spanish, and a proactive, collaborative mindset to deliver high-quality support and