Bilingual German & Hebrew Customer Advisor — Hybrid

Confidential; Watford; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Confidential in Watford is seeking a Customer Service Advisor fluent in German and Hebrew to lead client interactions and manage service inquiries as a trusted liaison.

The hybrid role involves coordinating with internal teams to ensure contractual terms are met, protect long-term profitability, and drive satisfaction across the client base.

You will support retention, seek upsell opportunities with Sales, and deliver a seamless customer experience across the current product portfolio.

Qualifications

• Fluent in German and Hebrew (written and spoken).
• Experience in customer service or account coordination preferred.

Responsibilities

• Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities.
• Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth.
• Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business.
• Evaluate the customer's current service plan and provide recommendations based on the client's needs and suite of products.
• Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place.
• Coordinate each department to deliver and exceed the requirement of the customer.
• Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections.
• Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales.
• Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio.
• Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation.

Skills

German language

Hebrew language

Job description

Confidential in Watford is seeking a Customer Service Advisor fluent in German and Hebrew to lead client interactions and manage service inquiries as a trusted liaison.

The hybrid role involves coordinating with internal teams to ensure contractual terms are met, protect long-term profitability, and drive satisfaction across the client base.

You will support retention, seek upsell opportunities with Sales, and deliver a seamless customer experience across the current product portfolio.