Bilingual German/English Car Service Advisor

Talk Staff Group Limited; Baildon; On-site; GBP 27,000 - 33,000; Full time

Job summary

Talk Staff Group Limited in the United Kingdom is seeking a fluent German-speaking Customer Service Advisor to join our team. You will handle inbound and outbound calls, assist customers in German and English, upsell products, and maintain accurate records in our internal systems.

A background in customer services or sales in the motor industry is preferred. Office-based role, Monday to Friday, 9am-5:30pm, offering 24 days holiday plus 8 bank holidays, development opportunities, and

Qualifications

• Minimum 1-2 years in customer services/sales within the motor industry.
• Excellent internal and external communication.
• Proficient in MS Office; experience with customer databases.
• Attention to detail and professional telephone skills.

Responsibilities

• Manage inbound & outbound calls with a professional approach.
• Spot opportunities to upsell products and services to maximise sales.
• Handle live chat enquiries online with confidence.
• Provide accurate information in German and English over the phone or in person.
• Update customer records in internal systems as needed.
• Create invoices, proformas and credit notes.
• Generate courier labels for deliveries.
• Liaise with the technical team and act as the link between customers and staff.

Skills

Fluent German

Written & verbal communication

Excellent telephone manner

Attention to detail

Tools

MS Office

Job description

Talk Staff Group Limited in the United Kingdom is seeking a fluent German-speaking Customer Service Advisor to join our team. You will handle inbound and outbound calls, assist customers in German and English, upsell products, and maintain accurate records in our internal systems.

A background in customer services or sales in the motor industry is preferred. Office-based role, Monday to Friday, 9am-5:30pm, offering 24 days holiday plus 8 bank holidays, development opportunities, and