German-Speaking Car Customer Service Advisor

Talk Staff Recruitment; Heanor; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Team outings

Training opportunities

Job summary

Talk Staff Recruitment is seeking a fluent German-speaking Customer Service Advisor to join their Derbyshire team. The role requires handling customer enquiries, upselling where appropriate, and maintaining accurate records in our system.

You will work Monday to Friday, 9am–5.30pm, in-office in Heanor. Strong communication in German and English is essential, along with 1–2 years of relevant experience and proficiency in MS Office.

Qualifications

• Fluent German-speaking candidate with excellent written and verbal communication in German and English.
• 1–2 years experience in customer services/sales in the motor industry.
• Excellent internal and external communication skills.
• Proficient in MS Office and office software.
• Excellent telephone manner.

Responsibilities

• Manage inbound & outbound calls and live chat with customers.
• Spot opportunities to upsell products and services to maximise sales.
• Provide accurate information to customers over the phone or in person.
• Update customer records and internal database as needed.
• Create invoices, proformas and credit notes.
• Generate courier labels for outbound and inbound deliveries.
• Liaise with internal technical team.
• Act as the link between customers and technical staff.

Skills

German language

Customer service experience

Communication skills

Telephone manner

Tools

MS Office

Job description

Talk Staff Recruitment is seeking a fluent German-speaking Customer Service Advisor to join their Derbyshire team. The role requires handling customer enquiries, upselling where appropriate, and maintaining accurate records in our system.

You will work Monday to Friday, 9am–5.30pm, in-office in Heanor. Strong communication in German and English is essential, along with 1–2 years of relevant experience and proficiency in MS Office.