French-Speaking Support Analyst (Hybrid, Cambridge)

Ascend Consulting; Cambridge; Híbrido; GBP 28.000 - 38.000; Jornada completa

Descripción de la vacante

Ascend Consulting in Cambridge is seeking a French-speaking Customer Support Analyst to join our team on a full-time basis. The role offers hybrid working in a technology-focused environment across Europe, handling inquiries via phone, email, and live chat.

You will diagnose issues, log cases, and coordinate engineer visits to ensure a swift, high-quality customer experience. The successful candidate will use translation tools to communicate with French-speaking customers and collaborate with

Formación

• Fluent in French.
• Good IT skills with Microsoft Excel, Outlook and other Office apps.
• Experience delivering professional customer support across multiple channels.

Responsabilidades

• Handle customer queries via phone, email and live chat.
• Investigate technical issues and coordinate engineer appointments.
• Log and maintain accurate records of all customer interactions.
• Use translation software to support communications in French across European markets.
• Provide timely and effective support to customers across Europe.

Conocimientos

French Fluency

Herramientas

Excel

Outlook

Descripción del empleo

Ascend Consulting in Cambridge is seeking a French-speaking Customer Support Analyst to join our team on a full-time basis. The role offers hybrid working in a technology-focused environment across Europe, handling inquiries via phone, email, and live chat.

You will diagnose issues, log cases, and coordinate engineer visits to ensure a swift, high-quality customer experience. The successful candidate will use translation tools to communicate with French-speaking customers and collaborate with