Bilingual FR/EN CSM – Data-Driven Campaigns

Approach People Recruitment; Greater London; On-site; GBP 38,000 - 54,000; Full time

Job summary

Approach People Recruitment in Paris is seeking a bilingual French/English Customer Success Manager to lead onboarding, monitor campaigns, and optimize performance for a portfolio of clients. You will interpret KPIs, report results, and collaborate with product, data, and sales teams to drive value.

The role requires strong communication, CRM proficiency, and the ability to manage multi-channel projects while ensuring high client satisfaction and strategic upsell opportunities.

Qualifications

• Fluent in French and English, both written and spoken.
• 3–5 years in client-account management or customer success.
• Ability to analyze complex data and KPI interpretation.
• Experience managing multi-channel projects and using CRM tools.
• Self-driven, well-organised, and customer-focused.
• Excellent communication and relationship-building skills.
• Team player with curiosity and competitive monitoring.

Responsibilities

• Guide clients from the first contact: understand needs, onboarding and CRM configuration.
• Manage a portfolio of clients, ensuring satisfaction and KPIs.
• Analyze campaign data and deliver impact reports with recommendations.
• Coordinate multi-channel projects, deadlines, budgets, and quality standards.
• Identify and develop cross-sell and upsell opportunities through competitive intelligence.
• Collaborate with product, data, and sales teams for smooth implementation.
• Provide fluent bilingual communication (FR/ENG) and KPI presentations.
• Maintain mastery of Excel, PowerPoint, Google Workspace for reporting.
• Work autonomously while being an essential team player.

Skills

Bilingual FR/ENG

Client account management

Data analysis

CRM experience

Onboarding experience

Communication skills

Team player

Tools

CRM tools

Excel

PowerPoint

Google Workspace

Job description

Approach People Recruitment in Paris is seeking a bilingual French/English Customer Success Manager to lead onboarding, monitor campaigns, and optimize performance for a portfolio of clients. You will interpret KPIs, report results, and collaborate with product, data, and sales teams to drive value.

The role requires strong communication, CRM proficiency, and the ability to manage multi-channel projects while ensuring high client satisfaction and strategic upsell opportunities.