French-Speaking Enterprise CSM — Growth & Success Lead

Go Fractional; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Triple Whale in London is seeking a Customer Success Manager on a fixed-term 12-month maternity cover to support Enterprise and Mid-Market clients, guiding programs with a consultative, data-driven approach. You will own relationships and advise on marketing strategy, best practices, and feature functionality, with a requirement to support French-speaking customers.

You will collaborate with Sales, Solutions Architects and Support to maximize client value, forecast revenue and renewals, and

Qualifications

• Professional proficiency in written and spoken French and English.
• Experience servicing customers in the ecommerce space, preferably SaaS.
• Ability to thrive in a dynamic startup environment.
• Excellent written and verbal communication skills.
• Detail-oriented with the ability to manage multiple responsibilities.

Responsibilities

• Collaborate with Sales, Solutions Architects, and Support to maximize client value.
• Forecast revenue and renewals.
• Understand client goals and implement tailored success plans.
• Lead executive-level relationships and expand product usage.
• Develop customized success plans based on client goals and challenges.
• Analyse customer usage to forecast renewals and manage risk.
• Translate client feedback into product requirements.
• Contribute to continuous improvement of the customer experience.

Skills

French (fluent)

English (fluent)

SaaS experience

Ecommerce experience

Excellent communication

Startup environment

Job description

Triple Whale in London is seeking a Customer Success Manager on a fixed-term 12-month maternity cover to support Enterprise and Mid-Market clients, guiding programs with a consultative, data-driven approach. You will own relationships and advise on marketing strategy, best practices, and feature functionality, with a requirement to support French-speaking customers.

You will collaborate with Sales, Solutions Architects and Support to maximize client value, forecast revenue and renewals, and