French-Speaking Customer Success Manager | Hybrid & Travel

Fitch; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work environment

Learning & Mobility programs

Retirement planning

Healthcare offerings

Parental leave

Volunteer days

Job summary

Fitch Solutions is seeking a Customer Success Manager fluent in French and English to join our London office on a hybrid basis. You will own strategic accounts, drive adoption and renewal, and partner with sales, product and analytics teams to maximize client value.

You will develop account plans, monitor health, and deliver regular insights while traveling across the EMEA region to meet clients in person. Strong communication and collaboration skills are essential, as is experience in financial

Qualifications

• Experience in customer success or client-facing roles.
• Experience in financial services or SaaS is a plus.
• Proficiency in an additional European language is a plus.
• Willingness to travel across the EMEA region.

Responsibilities

• Develop and execute strategic account plans to drive adoption, retention, and growth.
• Build trusted client relationships and drive value realization.
• Meet or exceed KPIs through a proactive, client-centric approach.
• Collaborate with Account Management, Sales, and Product teams to deliver outcomes.
• Support onboarding and development of new team members.
• Travel across EMEA for in-person client meetings.

Skills

Client facing

Excellent communication

Collaboration

Organized

Self-motivated

Education

Bachelor's degree

Job description

Fitch Solutions is seeking a Customer Success Manager fluent in French and English to join our London office on a hybrid basis. You will own strategic accounts, drive adoption and renewal, and partner with sales, product and analytics teams to maximize client value.

You will develop account plans, monitor health, and deliver regular insights while traveling across the EMEA region to meet clients in person. Strong communication and collaboration skills are essential, as is experience in financial