Customer Success Manager FR/ENG – W/M

Approach People Recruitment; Greater London; On-site; GBP 38,000 - 54,000; Full time

Job summary

Approach People Recruitment in Paris is seeking a bilingual French/English Customer Success Manager to lead onboarding, monitor campaigns, and optimize performance for a portfolio of clients. You will interpret KPIs, report results, and collaborate with product, data, and sales teams to drive value.

The role requires strong communication, CRM proficiency, and the ability to manage multi-channel projects while ensuring high client satisfaction and strategic upsell opportunities.

Qualifications

• Fluent in French and English, both written and spoken.
• 3–5 years in client-account management or customer success.
• Ability to analyze complex data and KPI interpretation.
• Experience managing multi-channel projects and using CRM tools.
• Self-driven, well-organised, and customer-focused.
• Excellent communication and relationship-building skills.
• Team player with curiosity and competitive monitoring.

Responsibilities

• Guide clients from the first contact: understand needs, onboarding and CRM configuration.
• Manage a portfolio of clients, ensuring satisfaction and KPIs.
• Analyze campaign data and deliver impact reports with recommendations.
• Coordinate multi-channel projects, deadlines, budgets, and quality standards.
• Identify and develop cross-sell and upsell opportunities through competitive intelligence.
• Collaborate with product, data, and sales teams for smooth implementation.
• Provide fluent bilingual communication (FR/ENG) and KPI presentations.
• Maintain mastery of Excel, PowerPoint, Google Workspace for reporting.
• Work autonomously while being an essential team player.

Skills

Bilingual FR/ENG

Client account management

Data analysis

CRM experience

Onboarding experience

Communication skills

Team player

Tools

CRM tools

Excel

PowerPoint

Google Workspace

Job description

Bilingual FR/ENG Customer Success Manager (M/F)

Location: Paris, France

Contract type: Full‑time

Number of openings: 1

About the Role

This position is for a fast‑growing organization that runs data‑driven product sampling campaigns for leading brands worldwide. The company focuses on relevance, data, and analytics to connect consumers with products they love.

Main Mission

As a bilingual French/English Customer Success Manager, you will be the primary point of contact for clients, ensuring the success of their sampling campaigns. You will lead onboarding, ongoing monitoring, and continuous optimisation while building trusted relationships and identifying cross‑sell and upsell opportunities.

Key Responsibilities

• Guide clients from the first contact: understand their needs, manage onboarding and CRM configuration.
• Manage a portfolio of clients, ensuring satisfaction and adherence to defined KPIs.
• Analyse complex campaign data and deliver detailed impact reports with improvement recommendations.
• Coordinate multi‑channel projects, guaranteeing deadlines, budget constraints, and quality standards.
• Identify and develop cross‑sell and upsell opportunities through proactive competitive intelligence.
• Collaborate with product, data, and sales teams to ensure smooth implementation and ongoing optimisation.
• Provide fluent bilingual communication (FR/ENG) both written and spoken, including KPI interpretation and result presentations.
• Maintain mastery of the office suite (Excel, PowerPoint, Google Workspace) for reporting and analysis.
• Work autonomously while being an essential team player.

Essential Qualifications

• Fluent in French and English, both spoken and written.
• 3–5 years of experience in client‑account management, customer success, or a similar role.
• Strong ability to analyse complex data sets and interpret marketing KPIs.
• Proven experience managing multi‑channel projects and using CRM tools.
• Self‑driven, well‑organised, and customer‑oriented.
• Excellent communication skills and the ability to build trusted relationships.
• Team‑player mindset, curiosity, and a habit of continuous competitive monitoring.

Desired Skills

• Complex data analysis
• Campaign data analysis
• Client portfolio management
• Relationship building
• Cross‑sell & upsell
• CRM management
• Multi‑channel project management
• Marketing KPI interpretation
• Office suite proficiency
• Client onboarding
• Continuous optimisation
• Impact reporting & improvement recommendations
• Team collaboration
• Competitive intelligence