Customer Success Manager GERMAN SPEAKING – W/M

Approach People Recruitment; Greater London; On-site; GBP 50,000 - 67,000; Full time

Job summary

Approach People Recruitment is hiring a Customer Success Manager in Paris who fluently speaks German and English, to lead onboarding, ongoing support, and relationship management for a multilingual client portfolio.

You will analyse complex campaign data, report KPIs, and collaborate with product, data, and sales teams to maximise value and identify opportunities across clients.

Qualifications

• Fluent in German and English, written and spoken.
• 3–5 years in client-account management, customer success, or similar.
• Strong ability to analyse complex data sets and interpret KPIs.
• Proven experience managing multi-channel projects and CRM usage.
• Self-driven, well-organised, customer-oriented.
• Excellent communication and relationship-building skills.

Responsibilities

• Guide clients from first contact: onboarding, needs & CRM setup.
• Manage a portfolio of clients, ensure satisfaction and KPIs.
• Analyse campaign data and deliver impact reports with recommendations.
• Coordinate multi-channel projects, meet deadlines and budgets.
• Identify cross-sell and upsell opportunities through market insights.
• Collaborate with product, data, and sales teams for smooth implementation.
• Provide fluent bilingual communication, KPI interpretation, and presentations.
• Maintain proficiency in Excel, PowerPoint, and Google Workspace for reporting.
• Work autonomously while being a strong team player.

Skills

German language

English language

Data analysis

KPI interpretation

CRM management

Project management

Client relations

Tools

CRM software

Excel

PowerPoint

Google Workspace

Job description

Customer Success Manager – German Speaking (M/F)

Location: Paris, France

Contract type: Full‑time

About the Role

This position is for a fast‑growing organization that runs data‑driven product sampling campaigns for leading brands worldwide. The company focuses on relevance, data, and analytics to connect consumers with products they love.

Main Mission

As a trilingual German, english, and if possible french Customer Success Manager, you will be the primary point of contact for clients, ensuring the success of their sampling campaigns. You will lead onboarding, ongoing monitoring, and continuous optimisation while building trusted relationships and identifying cross‑sell and upsell opportunities.

Key Responsibilities

• Guide clients from the first contact: understand their needs, manage onboarding and CRM configuration.
• Manage a portfolio of clients, ensuring satisfaction and adherence to defined KPIs.
• Analyse complex campaign data and deliver detailed impact reports with improvement recommendations.
• Coordinate multi‑channel projects, guaranteeing deadlines, budget constraints, and quality standards.
• Identify and develop cross‑sell and upsell opportunities through proactive competitive intelligence.
• Collaborate with product, data, and sales teams to ensure smooth implementation and ongoing optimisation.
• Provide fluent bilingual communicationboth written and spoken, including KPI interpretation and result presentations.
• Maintain mastery of the office suite (Excel, PowerPoint, Google Workspace) for reporting and analysis.
• Work autonomously while being an essential team player.

Essential Qualifications

• Fluent in German & english, both spoken and written.
• 3–5 years of experience in client‑account management, customer success, or a similar role.
• Strong ability to analyse complex data sets and interpret marketing KPIs.
• Proven experience managing multi‑channel projects and using CRM tools.
• Self‑driven, well‑organised, and customer‑oriented.
• Excellent communication skills and the ability to build trusted relationships.
• Team‑player mindset, curiosity, and a habit of continuous competitive monitoring.

Desired Skills

• Complex data analysis
• Campaign data analysis
• Client portfolio management
• Relationship building
• Cross‑sell & upsell
• CRM management
• Multi‑channel project management
• Marketing KPI interpretation
• Office suite proficiency
• Client onboarding
• Continuous optimisation
• Impact reporting & improvement recommendations
• Team collaboration
• Competitive intelligence