Remote French-Speaking CSM – Renewals & Growth

FullEnrich; United Kingdom; Remote; GBP 55,000 - 70,000; Full time

Job summary

FullEnrich is seeking a Customer Success Manager to own the French-speaking book, onboard new customers, drive adoption, and manage renewals end to end. You will collaborate with Sales, Product and Support in a small CS team, shaping playbooks and ensuring customer value across Enterprise to SMB.

You are fluent in French and English, with 2–4 years in SaaS CS, a track record of closing renewals, and comfort using HubSpot to measure health signals and drive expansion opportunities.

Qualifications

• 2–4 years in SaaS Customer Success with ownership of a book.
• Experience closing renewals and driving expansion.
• Proven ability to use data to inform decisions and strategy.

Responsibilities

• Own the French-speaking post-sale relationship from onboarding to renewal.
• Drive adoption of product, API, CSV/bulk uploads, and CRM integrations.
• Collaborate with Sales, Product and Support to improve playbooks.

Skills

French

English

CRM usage

Renewals

Data-driven

Tools

HubSpot

Job description

FullEnrich is seeking a Customer Success Manager to own the French-speaking book, onboard new customers, drive adoption, and manage renewals end to end. You will collaborate with Sales, Product and Support in a small CS team, shaping playbooks and ensuring customer value across Enterprise to SMB.

You are fluent in French and English, with 2–4 years in SaaS CS, a track record of closing renewals, and comfort using HubSpot to measure health signals and drive expansion opportunities.