Customer Success Engineer: Tech-Savvy Support & Impact

Hightouch; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Hightouch in London is seeking a Customer Success Engineer to help users realize value from the platform, answering questions via Intercom, Slack, phone, or email. The role blends reading API docs with practical SaaS tooling knowledge and a customer‑first mindset.

You’ll collaborate across Solutions Architects, Engineering, Marketing, and Operations, stay curious, own tasks, and drive smooth, scalable customer experiences while learning and teaching others.

Qualifications

• 2+ years in a customer-facing role.
• Technical background through experience or education.
• Conversant in SQL or willing to learn basics.
• Strong discovery and interpersonal skills.
• English reading, writing and speaking proficiency.
• French or German is a bonus.
• Able to adapt to changing work environment.
• Understanding of the technology industry.

Responsibilities

• Answer questions via Intercom, Slack, phone or email.
• Read API documentation and understand SaaS tool integrations.
• Collaborate across org with Solutions Architects, Engineers, Marketing and Operations.
• Drive exceptional, scalable customer experiences and learn continually.

Skills

Customer-facing

Technical background

SQL basics

Discovery skills

Interpersonal skills

English fluency

Ambition & humility

Adaptability

Job description

Hightouch in London is seeking a Customer Success Engineer to help users realize value from the platform, answering questions via Intercom, Slack, phone, or email. The role blends reading API docs with practical SaaS tooling knowledge and a customer‑first mindset.

You’ll collaborate across Solutions Architects, Engineering, Marketing, and Operations, stay curious, own tasks, and drive smooth, scalable customer experiences while learning and teaching others.