Bilingual Customer Success Account Manager — Growth

Hiya Inc.; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Hiya Inc. is expanding its SMB customer base in the UK and Europe and seeks a Bilingual Customer Success Account Manager to own growth across 300+ SMB accounts.

You will handle renewals, expansions, and pricing conversations in English and one of German, French or Spanish, enabling faster trust-building with customers across regions. The role offers autonomy in a fast-paced, high-velocity environment.

Qualifications

• 2+ years in Customer Success, Account Management, or a commercial SaaS role.
• Demonstrated ownership of renewals, expansions, or quota.
• Commercial instinct with ability to spot growth opportunities and close deals.
• Clear, direct communication with customers and internal stakeholders.
• Comfortable working independently in an evolving process environment.
• Business-level German, French or Spanish, in addition to English

Responsibilities

• Own a portfolio of 300+ SMB accounts across the UK and Europe, with renewals and expansion accountability.
• Manage European accounts in German, French or Spanish as well as English.
• Triage your book daily to identify intervention needs and healthy accounts for digital renewal.
• Run proactive outreach to at-risk accounts before churn conversations.
• Identify expansion signals and convert them into upsell opportunities.
• Forecast portfolio performance and maintain CRM records.
• Surface patterns to help Sales, Product, and Support improve service for SMB customers.
• Balance short-term renewal pressure with longer-term account health, making tradeoffs.

Job description

Hiya Inc. is expanding its SMB customer base in the UK and Europe and seeks a Bilingual Customer Success Account Manager to own growth across 300+ SMB accounts.

You will handle renewals, expansions, and pricing conversations in English and one of German, French or Spanish, enabling faster trust-building with customers across regions. The role offers autonomy in a fast-paced, high-velocity environment.