Bilingual Onboarding Specialist (Spanish)

OpenTable; Greater London; Hybrid; GBP 32,000 - 43,000; Full time

Benefits offered by this job

Hybrid work model

Mental health support

Headspace subscription

SpringHealth therapy

Pension plan

Time off for birthday

Travel discounts

Employee resource groups

Life assurance

Company lunch

Job summary

OpenTable in London is seeking an Associate Onboarding Specialist who speaks Spanish to support the first stage of the restaurant lifecycle. You will be the initial contact after the sale, preparing accounts for onboarding and ensuring accurate information and smooth setup.

With a hybrid work model (two days in the office), you will review accounts, collect data, configure initial profiles, and collaborate across teams to guide restaurants through onboarding.

Qualifications

• Native level proficiency in Spanish and fluency in English.
• Experience in customer service, hospitality, restaurant operations, onboarding, implementation, account support, or a related operational environment; equivalent experience may be considered.
• Experience supporting software setup, customer onboarding, implementation, or technical troubleshooting.
• Demonstrated ability to manage detailed work accurately and meet agreed deadlines.
• Demonstrated ability to learn new systems, processes, and product concepts.
• Ideally direct restaurant or hospitality experience.
• Ideally Experience using Salesforce or another CRM, workflow, or case-management system.

Responsibilities

• Review assigned account, sales, restaurant, and operating information using documented procedures.
• Complete defined administrative tasks that prepare the account for onboarding, including maintaining accurate ownership, attribution, notes, and records.
• Collect required customer information and initial assets using approved processes and communication standards.
• Support the initial profile and system configuration using approved tools and workflows.
• Help direct accounts to the appropriate onboarding experience based on documented guidance.
• Identify missing information, unclear expectations, or potential risks and elevate them appropriately.
• Maintain accurate Salesforce records, notes, tasks, milestones, and next actions.
• Prepare clear information for the Onboarding Specialist who receives the account.
• Communicate clearly and professionally with restaurant partners and internal teams.
• Complete required product, process, quality, and role training.
• Participate in coaching, calibration, shadowing, and quality-review activities.
• Use approved AI and automation tools responsibly to support productivity and work quality.

Job description

OpenTable in London is seeking an Associate Onboarding Specialist who speaks Spanish to support the first stage of the restaurant lifecycle. You will be the initial contact after the sale, preparing accounts for onboarding and ensuring accurate information and smooth setup.

With a hybrid work model (two days in the office), you will review accounts, collect data, configure initial profiles, and collaborate across teams to guide restaurants through onboarding.