EMEA Customer Service Lead — Multilingual & Upsell Focus

Weber Blackstone; Reading; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Bupa Private Medical Insurance

Cash Plan

Pension Scheme

Life Assurance

Company Car & Fuel Card

Remote Weeks

Grill Academy Access

Welcome BBQ Gift

Weber Staff Discount

Friends and Family Discounts

Develop language skills

Employee Assistance Program

Regular Social Events

Job summary

Weber Blackstone in the UK is seeking a Customer Service Supervisor to lead the UK & Ireland, France and BENELUX regional support. You will manage internal and external teams to deliver a premium consumer experience, focusing on operational excellence, performance, and continuous improvement across all service touchpoints.

This hands-on leadership role requires strong people management, KPI setting, coaching, and collaboration with marketing and sales to drive upsell and revenue opportunities

Qualifications

• Experience in a supervisory customer service role within a premium consumer brand.
• Proven ability to lead multilingual teams and manage seasonal workforce scaling.
• Familiarity with CRM systems (SalesForce Service Cloud), ERP tools (SAP/Navision) and payment platforms.
• Direct or indirect sales/customer conversion experience a strong advantage.

Responsibilities

• Oversee UK&I, France, Belgium, and the Netherlands customer support aligned to demand forecasting.
• Lead seasonal recruitment, onboarding, offboarding, and resource planning.
• Coach and develop the team through coaching, shadowing, and formal training.
• Set and monitor KPIs, manage underperformance, and drive improvements.

Skills

Leadership

Multilingual teams

Communication

Analytics

Tools

Salesforce Service Cloud

SAP/Navision

Job description

Weber Blackstone in the UK is seeking a Customer Service Supervisor to lead the UK & Ireland, France and BENELUX regional support. You will manage internal and external teams to deliver a premium consumer experience, focusing on operational excellence, performance, and continuous improvement across all service touchpoints.

This hands-on leadership role requires strong people management, KPI setting, coaching, and collaboration with marketing and sales to drive upsell and revenue opportunities