Bilingual Client Success Lead - EN/RU

ACM Limited; Greater London; Sur place; GBP 40 000 - 60 000; Plein temps

Résumé du poste

ACM Limited is seeking a Client Relations Manager to be the first point of contact for customers, addressing questions about products and services and ensuring excellent service. You will help develop client-oriented solutions by sharing insights with product and support teams.

You will interact with clients through meetings, calls, and online channels, manage onboarding documents, and collect feedback to drive service improvements.

Qualifications

• Fluent in English and Russian, both written and spoken.
• Desirable experience in the financial industry.
• Higher degree in finance or economics is an advantage.
• Strong customer service mindset and good problem-solving abilities.
• Ability to self-manage and work independently in a changing environment.

Responsabilités

• Completing face-to-face meetings, video, and phone calls with clients during onboarding and beyond.
• Collecting documents and guiding clients through account opening procedures.
• Responding to client inquiries promptly via email and chat.
• Gathering and analyzing customer feedback to improve service.

Connaissances

English fluency

Russian fluency

Customer service

Problem solving

Self-management

Formation

Higher degree in finance or economics

Description du poste

ACM Limited is seeking a Client Relations Manager to be the first point of contact for customers, addressing questions about products and services and ensuring excellent service. You will help develop client-oriented solutions by sharing insights with product and support teams.

You will interact with clients through meetings, calls, and online channels, manage onboarding documents, and collect feedback to drive service improvements.