Senior Bilingual Network Support Specialist (EN/ES)

Amazon Inc.; Greater London; Sur place; GBP 55 000 - 85 000; Plein temps

Résumé du poste

eero, based in London, seeks a Sr. Network Support Specialist (Bilingual Spanish & English) to support English and Spanish-speaking customers across the EMEA region. You will handle advanced technical issues, configure routers and firewalls, and mentor junior team members in a fast-paced, global environment.

This role requires strong networking knowledge and comfort communicating in both languages. The candidate will join a collaborative team with growth opportunities, training on WiFi

Qualifications

• Experience in technical work related to computer systems and technology components.
• Experience handling customers and conflict resolution with a focus on quality for customer experience.
• Experience in MS Office, with an emphasis on Excel.
• Experience in web technologies and the internet.
• Speak, write, and read fluently in Spanish and English at B2 level or above.
• Ability to identify and troubleshoot technical issues efficiently and logically.

Responsabilités

• Providing advanced technical support to both English-speaking and Spanish-speaking customers via phone, email, or chat.
• Getting hands on with network devices, configuring routers, switches, firewalls, and wireless access points.
• Troubleshooting complex network issues like routing, switching, and firewall problems, plus the devices connecting to them.
• Documenting every support interaction so the team can learn and improve together.
• Spotting complex issues and escalating them to higher tier support teams when needed.
• Mentoring and coaching junior team members, sharing what you know and helping them level up.
• Being the go-to person for our Spanish-speaking customers across the EMEA region, ensuring excellent service in their language.

Connaissances

Bilingual Spanish & English

Technical support

Analytical skills

Effective communication

Formation

CWNA certification (training provided)

CCNA certification (training provided)

Outils

TCP/IP networks

Description du poste

eero, based in London, seeks a Sr. Network Support Specialist (Bilingual Spanish & English) to support English and Spanish-speaking customers across the EMEA region. You will handle advanced technical issues, configure routers and firewalls, and mentor junior team members in a fast-paced, global environment.

This role requires strong networking knowledge and comfort communicating in both languages. The candidate will join a collaborative team with growth opportunities, training on WiFi