Bilingual Customer Service Specialist - Logistics & Export

Extension Recruitment Ltd; Washington; On-site; GBP 25,000 - 30,000; Full time

Job summary

A successful OEM manufacturer based in the Tyne and Wear area is seeking a bilingual Customer Service Representative for a 12-month fixed term contract. The ideal candidate will handle order fulfilment and customer queries, ensuring excellent service and effective communication with sales and production teams. Fluency in a second language such as Spanish, German, or Italian is essential. The role involves managing logistics, preparing documentation, and resolving customer issues to maintain satisfaction.

Qualifications

• Bilingual in a second language such as Spanish, German or Italian.
• Excellent written and verbal communication skills.
• Experience handling difficult customers with tact.

Responsibilities

• Provide efficient order fulfilment for both internal and external sales.
• Respond to customer queries ensuring high levels of service.
• Monitor customer accounts resolving issues including delivery problems.
• Prepare documentation for goods despatch and control deliveries.

Skills

Bilingual communication

Customer service orientation

Problem-solving

Logistics handling

Job description

A successful OEM manufacturer based in the Tyne and Wear area is seeking a bilingual Customer Service Representative for a 12-month fixed term contract. The ideal candidate will handle order fulfilment and customer queries, ensuring excellent service and effective communication with sales and production teams. Fluency in a second language such as Spanish, German, or Italian is essential. The role involves managing logistics, preparing documentation, and resolving customer issues to maintain satisfaction.