Bilingual Customer Service Representative

Extension Recruitment Ltd; Washington; On-site; GBP 25,000 - 30,000; Full time

Job summary

A successful OEM manufacturer based in the Tyne and Wear area is seeking a bilingual Customer Service Representative for a 12-month fixed term contract. The ideal candidate will handle order fulfilment and customer queries, ensuring excellent service and effective communication with sales and production teams. Fluency in a second language such as Spanish, German, or Italian is essential. The role involves managing logistics, preparing documentation, and resolving customer issues to maintain satisfaction.

Qualifications

• Bilingual in a second language such as Spanish, German or Italian.
• Excellent written and verbal communication skills.
• Experience handling difficult customers with tact.

Responsibilities

• Provide efficient order fulfilment for both internal and external sales.
• Respond to customer queries ensuring high levels of service.
• Monitor customer accounts resolving issues including delivery problems.
• Prepare documentation for goods despatch and control deliveries.

Skills

Bilingual communication

Customer service orientation

Problem-solving

Logistics handling

Job description

Job Description

Our client is a successful OEM manufacturer based in the Tyne and Wear area. With an International client base they are now looking to recruit a bilingual Customer Service Representative on a 12 month fixed term contract.

Candidates must bilingual in a second language such as Spanish, German or Italian; other second languages will be considered.

Working hours of this role are Monday-Thursday 8am-4.15pm & Friday 8am-3pm.

The successful candidate will be working closely with sales and production teams to create a customer friendly environment with the following responsibilities:

• Providing a highly efficient service orientated order fulfilment process for both internal and external sales, including order acceptance, transportation booking/scheduling, shipment documentation in line with customer requirements.
• Respond to customer queries including order status, amendments ensuring a high level of customer service at all times.
• Monitor customer accounts on a regular basis resolving any problems including credit blocks, delivery issues.
• Control the delivery process, preparing documentation for goods despatch and booking transportation and agreed lead times.

Candidates will have excellent communication skills both written and verbal coupled with experience of handling difficult customers with tact and diplomacy and managing solutions where needed. You will have experience in a service related role handling logistics and export documentation.