Bereavement Services Administrator

Portsmouth Hospitals University NHS Trust; Portsmouth; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

On-site nursery

Free Beach Hut for staff

Wellness Centre (gym & pool)

Staff networks: LGBTQ, Race Equality,/

Awards ceremonies

Job summary

Portsmouth Hospitals University NHS Trust is seeking a Bereavement Services administrator to support families after a death. The role is office-based with significant telephone contact with relatives, staff, and external organisations, requiring sensitivity and professionalism.

The post is permanent, full-time (37.5 hours/week) in a busy Bereavement Services team. GCSE level education and NVQ 3 secretarial skills are required, with NHS experience preferred.

Qualifications

• GCSE level of education or equivalent is required.
• Secretarial skills, acquired through an NVQ 3 or equivalent experience.
• Experience in Healthcare/NHS and admin roles is essential.

Responsibilities

• Act as the first point of contact for relatives of deceased patients, responding to enquiries with sensitivity, empathy, and professionalism.
• Provide guidance to colleagues, Medical Examiners, funeral directors, crematoria, registrars, and the public.
• Deliver a compassionate, timely service to ensure bereaved families are fully supported throughout the process.
• Communicate in complex or sensitive discussions, including barriers to understanding.
• Respond to routine queries and concerns, identifying solutions within defined protocols.
• Liaise with clinical staff to ensure legal documentation is completed accurately and promptly.

Skills

Compassionate

Respectful

Emotionally intelligent

Professional communication

Education

GCSE level

Secretarial NVQ 3

Job description

Portsmouth Hospitals University NHS Trust is seeking a Bereavement Services administrator to support families after a death. The role is office-based with significant telephone contact with relatives, staff, and external organisations, requiring sensitivity and professionalism.

The post is permanent, full-time (37.5 hours/week) in a busy Bereavement Services team. GCSE level education and NVQ 3 secretarial skills are required, with NHS experience preferred.