Band 3 Bereavement Care Administrative Assistant

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 21,000 - 24,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking a Bereavement Care Administrative Assistant to support families after a death, provide guidance on Medical Examiner processes, death registration, and funeral arrangements. You will input data, manage enquiries, and assist with bereavement information packs within a multidisciplinary team.

The role emphasises compassion, attention to detail, and professionalism in emotionally challenging situations, with a focus on accurate records

Qualifications

• Good standard of secondary education e.g. English and Maths GCSE 9-4/ A-C.
• Good Keyboard Skills.
• NVQ 3 or equivalent comparable experience.
• Good IT literacy including proficiency with Microsoft Office and the ability to learn new systems quickly.

Responsibilities

• Support families following the death of a loved one and act as first point of contact by telephone.
• Input information to support death certification and bereavement processes with accuracy.
• Coordinate bereavement hub enquiries, maintain records and assist with data for surveys and reports.
• Work with multidisciplinary teams to deliver a coordinated, compassionate service.

Skills

Good communication

Keyboard skills

IT literacy

MS Office

Education

NVQ 3 or equivalent

Tools

Microsoft Office

IT systems

Job description

University Hospitals Birmingham NHS Foundation Trust

Band 3 Bereavement Care Administrative Assistant

The closing date is 20 September 2026

As a Bereavement Care Administrative Assistant, you will play a key role in supporting families following the death of a loved one. You will provide compassionate guidance on the Medical Examiner process, registration of death, funeral arrangements and available bereavement support services, ensuring families receive timely and accurate information.

You will undertake a range of bereavement-related administrative duties, maintaining accurate records and ensuring processes are completed in line with Trust policies and legal requirements. Working closely with Clinical Nurse Specialists, Medical Examiner teams, mortuary services, funeral directors and external agencies, you will help deliver a coordinated and compassionate service.

We are looking for an organised, empathetic and resilient individual with excellent communication skills, strong attention to detail and the ability to manage a varied workload. The successful candidate will be confident using IT systems, able to prioritise competing demands and remain professional when dealing with sensitive and emotionally challenging situations.

This is a rewarding opportunity to make a meaningful difference to the experience of bereaved families while working within a supportive specialist team committed to delivering high-quality bereavement care.

Main duties of the job

As a Bereavement Care Administrative Assistant, you will support families following the death of a loved one. Acting as the first point of contact via telephone, you will provide sensitive and compassionate information regarding the Medical Examiner process, registration of death, funeral arrangements, Coroners' procedures and bereavement support services.

You will obtain, record and input information to support death certification and bereavement processes, ensuring documentation is accurate and completed in line with Trust policies and confidentiality standards. You will undertake follow-up contact with families where required, provide practical guidance and signpost to support services.

Working closely with Clinical Nurse Specialists, Medical Examiner teams, Mortuary Services, ward teams, funeral directors, Coroners' Officers and external agencies, you will help coordinate a timely and compassionate service. You will support the day-to-day running of the Bereavement Hub by managing enquiries, maintaining records, preparing bereavement information packs, assisting with stock control, and collecting and inputting data for surveys, audits and service reports.

We are looking for an organised, empathetic and resilient individual with excellent communication, interpersonal and IT skills who can prioritise a varied workload, work collaboratively within a multidisciplinary team and remain professional in emotionally challenging situations.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Qualifications

• *Good standard of secondary education e.g. English and Maths GCSE 9-4/ A-C
• *Good Keyboard Skills
• *NVQ 3 or equivalent comparable experience
• *Good IT literacy including proficiency with Microsoft Office and the ability to learn new systems quickly

Experience

• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages e.g. Word, Excel and Outlook)
• *Experience of using IT systems
• *Experience of working in a busy environment
• *Clerical/administrative experience
• *Demonstrate understanding of patient confidentiality
• *Experience of working in healthcare or a similar complex environment
• *Knowledge of acute hospital bereavement services
• *Knowledge of processes and procedures following a death

Additional Criteria

• *Sensitive and professional telephone manner to support bereaved families
• *Ability to deal with distressing situations
• *Able to respond to complex and sensitive issues.
• *Good personal time management.
• *Experience in Microsoft Office (Word and Excel) with good computer skills.
• *Prioritisation/Organisational skills.
• *Ability to use initiative and show self-motivation
• *Ability to work in a busy environment.
• *Able to demonstrate integrity Demonstrate the ability to work under pressure.
• *Punctual
• *Approachable
• *Calm
• *Ability to recognise stress in self and others and respond appropriately
• *Ability to work on different Trust sites when required
• *Demonstrate the ability to communicate clearly and sensitively in challenging or emotional situations
• *Handling confidential information with discretion and professionalism

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust