Bereavement Service Administrator

Enable Leisure and Culture; Greater London; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Annual leave

Life Insurance

RewardHub

Wellbeing budgets

Cycle to work

Social activities

Mental Health

Job summary

Enable Leisure and Culture seeks an experienced Bereavement Service Administrator to join the Bereavement team at Putney Vale North East Surrey Crematorium. The role is part-time, 20 hours per week, office based.

You will support daily bereavement operations, manage invoicing and financial procedures, and provide admin support across cemeteries and crematoria while delivering compassionate service and maintaining GDPR-compliant records.

Qualifications

• Strong emotional intelligence and ability to understand and respond to people’s reactions.
• Exceptional attention to detail and organisational skills.
• Compassionate, people-focused communicator, confident across all mediums.
• Ability to multitask and meet deadlines under pressure.
• Professional, empathetic, and presentable at all times.
• Calm and patient under stress, with a collaborative mindset.
• Experience working with IT systems with Windows, web applications including Office365, Teams and Outlook, as well as other related software, including Sage Intacct.
• Possess a high level of resilience, emotional stability and maturity with a commitment to achieving and maintaining standards of excellence and experience of delivering administrative support in a busy, front-facing and highly pressurised office environment.
• Possess effective interactive communication skills with the ability to deal with potentially difficult and sensitive situations in a professional and calm manner without compromising the needs and quality of the service, with an excellent level of English language both written and oral and able to present information clearly and concisely.
• Able to handle confidential and sensitive information appropriately and maintain confidentiality throughout that complies with GDPR requirements.
• Attention to detail and methodical approach to work, ensuring completeness and accuracy.
• Able to work as an effective team player, assisting and supporting other team members and help celebrate the success of the team and Enable as a whole.
• Respects diversity and adopts a fair and inclusive approach with everyone.
• Demonstrates the highest standards of personal conduct, honesty, integrity that inspires trust and confidence.
• Able to prioritise tasks according to need and urgency.
• Undertake fire marshall training if required and execute related duties if needed.
• Undertake First Aid in the Workplace training and provide first aid in the workplace as and when needed post-training and qualification.
• To always be of smart appearance and wear provided uniform when required to
• Full UK driving license
• Access to a vehicle suitable for use in connection with work duties

Responsibilities

• Act as liaison between bereavement services and the central finance team
• Produce and check funeral director invoices
• Handle procurement, raising of PO’s and processing of supplier invoices
• Assist manager in planning and delivering annual events (e.g. open days, memorial services)
• Support all administrative functions related to cemeteries and crematoria
• Act as Burial Attendance Officer, accompanying funeral corteges and overseeing interments
• Act as Chapel Attendant, overseeing services, ensuring cleanliness of venue and checking audio visuals with celebrants and funeral directors
• Provide guidance to visitors on cemetery and crematorium matters
• Attend memorial services, open days, and company events/staff meetings
• Be willing to work remotely if required
• Undertake any other reasonable tasks within the scope of the role and grade
• Offer administrative support at Putney Vale Crematorium under reciprocal arrangements

Skills

Emotional intelligence

Attention to detail

Communication

Multitasking

Professional conduct

GDPR/compliance

Office 365/Outlook

Sage Intacct

Team player

Tools

Sage Intacct

Office 365

Job description

We are looking for an experienced and enthusiastic Bereavement Service Administrator to join our Bereavement team at Enable!

About Us:

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

30 days of annual leave (plus 8 bank holidays)

Life Insurance

Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)

A variety of social and wellbeing activities each month

Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)

Reports to: Bereavement Services Manager

Based: North East Surrey Crematorium

Contract: Permanent, Part Time

Work Arrangement: 20 hours per week, Office based

Role Overview:

The Bereavement Team are a small team of professionals based at Putney Vale or North East Surrey. The team manages two crematoria, three busy cemeteries and two closed cemeteries. The team pride themselves o their work showing professionalism, empathy and compassion through everything they do, positively supporting the community in times of need.

This pivotal role supports the daily operations of bereavement services, ensuring the highest standards of care, compliance, and operational efficiency. Reporting to Barbara Ward (Bereavement Services Manager) this role is part time, 20 hours per week. You will play a key part in enhancing client engagement, and fostering a compassionate, professional environment across crematorium, chapel, and cemetery services.

Main Duties/Responsibilities:

• Act as liaison between bereavement services and the central finance team
• Ensure team-wide understanding of financial procedures
• Produce and check funeral director invoices
• Ensure accurate receipt recording and banking records to support NESCB Treasurer
• Handle procurement, raising of PO’s and processing of supplier invoices
• Test fire alarms & maintain accurate records
• Assist manager in planning and delivering annual events (e.g. open days, memorial services)
• Support all administrative functions related to cemeteries and crematoria
• Act as Burial Attendance Officer, accompanying funeral corteges and overseeing interments
• Act as Chapel Attendant, overseeing services, ensuring cleanliness of venue and checking audio visuals with celebrants and funeral directors
• Provide guidance to visitors on cemetery and crematorium matters
• Attend memorial services, open days, and company events/staff meetings
• Act as keyholder, responsible for locking/unlocking buildings as directed
• Be willing to work remotely if required
• Undertake any other reasonable tasks within the scope of the role and grade
• Offer administrative support at Putney Vale Crematorium under reciprocal arrangements

Skills and Experience:

• Strong emotional intelligence and ability to understand and respond to people’s reactions
• Exceptional attention to detail and organisational skills
• Compassionate, people-focused communicator, confident across all mediums
• Ability to multitask and meet deadlines under pressure
• Professional, empathetic, and presentable at all times
• Calm and patient under stress, with a collaborative mindset
• Experience working with IT systems with Windows, web applications including Office365, Teams and Outlook, as well as other related software, including Sage Intacct
• Possess a high level of resilience, emotional stability and maturity with a commitment to achieving and maintaining standards of excellence and experience of delivering administrative support in a busy, front-facing and highly pressurised office environment
• Possess effective interactive communication skills with the ability to deal with potentially difficult and sensitive situations in a professional and calm manner without compromising the needs and quality of the service, with an excellent level of English language both written and oral and able to present information clearly and concisely
• Able to handle confidential and sensitive information appropriately and maintain confidentiality throughout that complies with GDPR requirements
• Attention to detail and methodical approach to work, ensuring completeness and accuracy
• Able to work as an effective team player, assisting and supporting other team members and help celebrate the success of the team and Enable as a whole
• Respects diversity and adopts a fair and inclusive approach with everyone
• Demonstrates the highest standards of personal conduct, honesty, integrity that inspires trust and confidence
• Able to prioritise tasks according to need and urgency
• Undertake fire marshall training if required and execute related duties if needed
• Undertake First Aid in the Workplace training and provide first aid in the workplace as and when needed post-training and qualification
• To always be of smart appearance and wear provided uniform when required to
• Full UK driving license
• Access to a vehicle suitable for use in connection with work duties

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.