Bereavement Care Administrative Specialist

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 21,000 - 24,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking a Bereavement Care Administrative Assistant to support families after a death, provide guidance on Medical Examiner processes, death registration, and funeral arrangements. You will input data, manage enquiries, and assist with bereavement information packs within a multidisciplinary team.

The role emphasises compassion, attention to detail, and professionalism in emotionally challenging situations, with a focus on accurate records

Qualifications

• Good standard of secondary education e.g. English and Maths GCSE 9-4/ A-C.
• Good Keyboard Skills.
• NVQ 3 or equivalent comparable experience.
• Good IT literacy including proficiency with Microsoft Office and the ability to learn new systems quickly.

Responsibilities

• Support families following the death of a loved one and act as first point of contact by telephone.
• Input information to support death certification and bereavement processes with accuracy.
• Coordinate bereavement hub enquiries, maintain records and assist with data for surveys and reports.
• Work with multidisciplinary teams to deliver a coordinated, compassionate service.

Skills

Good communication

Keyboard skills

IT literacy

MS Office

Education

NVQ 3 or equivalent

Tools

Microsoft Office

IT systems

Job description

University Hospitals Birmingham NHS Foundation Trust is seeking a Bereavement Care Administrative Assistant to support families after a death, provide guidance on Medical Examiner processes, death registration, and funeral arrangements. You will input data, manage enquiries, and assist with bereavement information packs within a multidisciplinary team.

The role emphasises compassion, attention to detail, and professionalism in emotionally challenging situations, with a focus on accurate records