Compassionate Bereavement Services Admin

Reading Borough Council; Reading; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Generous holiday entitlement

Flexible working opportunities

Life Assurance

Season Ticket Loan

Lease car salary sacrifice

LGPS

Job summary

Reading Borough Council is seeking a Bereavement Services Administrator to join our dedicated Bereavement Services team, based on-site in Reading. You will provide high-quality administrative support and outstanding customer care to families, funeral directors and the public during difficult times.

Key duties include processing burial, cremation and memorial applications, managing bookings, handling enquiries sensitively and administering the Book of Remembrance, while ensuring compliance with

Responsibilities

• Processing burial, cremation and memorial applications accurately and efficiently.
• Managing bookings for services, memorials and strewing ceremonies.
• Providing a professional and compassionate reception service.
• Handling enquiries and complaints sensitively and in line with Council procedures.
• Administering the Book of Remembrance and supporting memorial enquiries.
• Undertaking family history and grave record research for members of the public.
• Processing financial transactions, invoicing and banking responsibilities.
• Supporting burial, cremation and strewing services when required

Job description

Reading Borough Council is seeking a Bereavement Services Administrator to join our dedicated Bereavement Services team, based on-site in Reading. You will provide high-quality administrative support and outstanding customer care to families, funeral directors and the public during difficult times.

Key duties include processing burial, cremation and memorial applications, managing bookings, handling enquiries sensitively and administering the Book of Remembrance, while ensuring compliance with