Belfast Customer Experience Specialist

IntelContact; Belfast; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading customer service provider in Belfast is seeking a Customer Support Agent for a full-time permanent position. The role involves providing exceptional service to customers, resolving issues, and maintaining customer records. Candidates should possess 5 GCSEs, including English at grade C or above, and demonstrate strong customer service skills. This is a fantastic opportunity to join a growing team in a vibrant environment.

Responsibilities

• Provide product and service information to customers.
• Resolve product or service problems effectively.
• Maintain customer records by updating account information.
• Attract potential customers by answering queries.

Skills

Customer Service

Product Knowledge

Quality Focus

Problem Solving

Market Knowledge

Documentation Skills

Listening

Phone Skills

Resolving Conflict

Analyzing Information and Multi Tasking

Education

5 GCSE’s between the grades of A-D

C or above in English

Job description

A leading customer service provider in Belfast is seeking a Customer Support Agent for a full-time permanent position. The role involves providing exceptional service to customers, resolving issues, and maintaining customer records. Candidates should possess 5 GCSEs, including English at grade C or above, and demonstrate strong customer service skills. This is a fantastic opportunity to join a growing team in a vibrant environment.