Customer Support Agent

IntelContact; Belfast City District; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading customer service provider in Belfast is seeking a Customer Support Agent for a full-time permanent position. The role involves providing exceptional service to customers, resolving issues, and maintaining customer records. Candidates should possess 5 GCSEs, including English at grade C or above, and demonstrate strong customer service skills. This is a fantastic opportunity to join a growing team in a vibrant environment.

Responsibilities

• Provide product and service information to customers.
• Resolve product or service problems effectively.
• Maintain customer records by updating account information.
• Attract potential customers by answering queries.

Skills

Customer Service

Product Knowledge

Quality Focus

Problem Solving

Market Knowledge

Documentation Skills

Listening

Phone Skills

Resolving Conflict

Analyzing Information and Multi Tasking

Education

5 GCSE’s between the grades of A-D

C or above in English

Job description

Intel Contact Ltd – Belfast, Northern Ireland

Role: Customer Support Agent
Type: Full Time – Permanent
Hours: 40 per Wk
Location: Belfast, Northern Ireland

To be the face of our company and client and deliver exceptional service we rely on our Customer Support Agents to delivery. A bubbly, outgoing, dedicated and enthusiastic individual to be part of a growing team.

Reporting Relationship:Post holder will report directly to Team Leader (TL)

Customer Support Agent Job Purpose

Serves customers by providing product and service information; resolving product and service problems.

Customer Support Agent Job Duties

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Skills

• Customer Service
• Product Knowledge
• Quality Focus
• Problem Solving
• Market Knowledge
• Documentation Skills
• Listening
• Phone Skills
• Resolving Conflict
• Analyzing Information and Multi Tasking

Qualifications

Candidates must pose 5 GCSE’s between the grades of A-D, and a C or above in English.

How to Apply

You must apply via our Career Site by visiting http://Intel.recruiterbox.com.
For further information please contactTel: [phone]

Intel Contact is an Equal Opportunities Employer