Belfast 24/7 NOC Engineer – Network Troubleshooter

Capita plc; Peacehaven; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading outsourcing service provider in the UK seeks a proactive NOC Engineer to join their 24/7 operations team in Belfast. The role involves troubleshooting network and IT issues, configuring Cisco and Juniper equipment, and ensuring high-quality service. Ideal candidates should have proven experience in NOC environments, strong customer service skills, and be eligible for Security Clearance. Attractive benefits include career progression opportunities, shift allowances, and extensive annual leave.

Benefits

Shift allowance

23 days annual leave, rising to 27

Paid day for volunteering

Company matched pension

15 weeks' paid parental leave

Qualifications

• Proven experience in IT Helpdesk or Network Operations Centre.
• Strong troubleshooting skills in IT/Networking with appropriate escalation practices.
• Eligible for Security Clearance.

Responsibilities

• Act as the first point of escalation for customer calls.
• Configure and troubleshoot Cisco, Juniper, and Adtran equipment.
• Monitor network health using SolarWinds.

Skills

Troubleshooting IT/Networking

Customer service skills

Attention to detail

Education

CCNA certification or equivalent experience

Experience in IT Helpdesk or NOC environments

Tools

SolarWinds

Remedy

Job description

A leading outsourcing service provider in the UK seeks a proactive NOC Engineer to join their 24/7 operations team in Belfast. The role involves troubleshooting network and IT issues, configuring Cisco and Juniper equipment, and ensuring high-quality service. Ideal candidates should have proven experience in NOC environments, strong customer service skills, and be eligible for Security Clearance. Attractive benefits include career progression opportunities, shift allowances, and extensive annual leave.