Purpose-Driven Store Leader in Beauty Retail

THE BODY SHOP; Fareham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

50% staff discount

Volunteer days

Job summary

The Body Shop is seeking an inspirational leader to drive the store and its team to deliver retail excellence, strong sales results, and an engaging customer experience. You will shape a customer-focused store, lead campaigns and activism, and ensure the team delivers outstanding service.

You're expected to motivate and coach your team, use KPI data for business decisions, and grow the brand through strong leadership and collaboration.

Qualifications

• Experience in a customer facing role, people leadership & team development.
• Able to meet sales & performance targets with outstanding planning & organizing skills.
• Ability to work collaboratively within a feedback culture.
• Experience coaching & developing a successful team.
• Outstanding leadership & communication skills.
• Experience using data (KPIs) to make sound business decisions.
• Comfortable with Microsoft Office Suite.
• Flexibility to work across Sunday to Saturday is required.

Responsibilities

• Lead & work as part of a team to meet customer needs.
• Shape store experience by driving customer engagement through products, campaigns & activism.
• Problem solve using available resources and data.
• Communicate effectively and model responsibility for the team.
• Develop customer loyalty to strengthen The Body Shop brand.
• Meet sales and performance targets and monitor changes.
• Manage stock and adapt to stock changes.
• Use KPI data to make sound commercial decisions to drive sales.
• Identify and develop high-potential team members.

Skills

People leadership

Sales targets

Customer service

Data-driven decisions

Communication skills

Office software

Weekend flexibility

Tools

MS Office

Job description

The Body Shop is seeking an inspirational leader to drive the store and its team to deliver retail excellence, strong sales results, and an engaging customer experience. You will shape a customer-focused store, lead campaigns and activism, and ensure the team delivers outstanding service.

You're expected to motivate and coach your team, use KPI data for business decisions, and grow the brand through strong leadership and collaboration.