Beauty Experience Concierge

LVMH; Liverpool; On-site; GBP 14,000 - 19,000; Full time

Job summary

SEPHORA UK is seeking a Beauty Advisor (Client Experience and Operations) at Liverpool One to deliver exceptional customer experiences on the shop floor. You’ll engage with customers, understand needs, process transactions, replenish stock, and maintain store standards and visuals.

You’ll support events and promotions, work with colleagues, and contribute to an inclusive environment. The role offers opportunities to learn, grow, and advance within SEPHORA and the LVMH group.

Qualifications

• Excellent communication and relationship-building skills.
• Strong customer service mindset with a passion for people.
• Ability to work collaboratively in a fast-paced retail environment.

Responsibilities

• Create memorable customer experiences through genuine conversations and personalized service.
• Build relationships to encourage loyalty and repeat visits.
• Support store performance with excellent service and commercial awareness.
• Process transactions accurately and maintain front-of-house operations.
• Receive, organise and replenish stock to keep products available.

Skills

Excellent communication

Relationship-building

Customer service

Team player

Flexibility

Stock handling

Job description

SEPHORA UK is seeking a Beauty Advisor (Client Experience and Operations) at Liverpool One to deliver exceptional customer experiences on the shop floor. You’ll engage with customers, understand needs, process transactions, replenish stock, and maintain store standards and visuals.

You’ll support events and promotions, work with colleagues, and contribute to an inclusive environment. The role offers opportunities to learn, grow, and advance within SEPHORA and the LVMH group.