Beauty Advisor (Client Experience and Operations) - Liverpool One Future Opportunities

LVMH; Liverpool; On-site; GBP 14,000 - 19,000; Full time

Job summary

SEPHORA UK is seeking a Beauty Advisor (Client Experience and Operations) at Liverpool One to deliver exceptional customer experiences on the shop floor. You’ll engage with customers, understand needs, process transactions, replenish stock, and maintain store standards and visuals.

You’ll support events and promotions, work with colleagues, and contribute to an inclusive environment. The role offers opportunities to learn, grow, and advance within SEPHORA and the LVMH group.

Qualifications

• Excellent communication and relationship-building skills.
• Strong customer service mindset with a passion for people.
• Ability to work collaboratively in a fast-paced retail environment.

Responsibilities

• Create memorable customer experiences through genuine conversations and personalized service.
• Build relationships to encourage loyalty and repeat visits.
• Support store performance with excellent service and commercial awareness.
• Process transactions accurately and maintain front-of-house operations.
• Receive, organise and replenish stock to keep products available.

Skills

Excellent communication

Relationship-building

Customer service

Team player

Flexibility

Stock handling

Job description

Beauty Advisor (Client Experience and Operations) - Liverpool One Future Opportunities

Beauty Advisor (Client Experience and Operations) - Liverpool One Future Opportunities

Profile

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.

Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

The Opportunity

As a Client Experience Advisor, you'll play a key role in creating memorable experiences for every customer who visits our stores. Through genuine conversations and a warm, welcoming approach, you'll build meaningful connections, understand individual needs, and create an environment that keeps customers coming back.

From supporting customers on the shop floor to processing transactions, replenishing stock, maintaining store standards, and bringing exciting in-store events and promotions to life, you'll contribute to every aspect of the customer journey.

If you're passionate about people, thrive in a fast-paced environment, and take pride in delivering exceptional service, you'll find endless opportunities to learn, grow, and make an impact at SEPHORA.

What you’ll be doing…

• Creating memorable customer experiences through genuine conversations and personalised service.
• Building strong relationships that encourage customer loyalty and repeat visits.
• Supporting store performance through excellent service and commercial awareness.
• Processing transactions accurately and maintaining efficient front-of-house operations.
• Receiving, organising, and replenishing stock to ensure products are available for customers.
• Maintaining store standards, presentation, and visual displays.
• Supporting store events, activations, and promotions.
• Working collaboratively with colleagues to achieve team goals.
• Contributing to a welcoming, inclusive environment where everyone feels valued.
• Supporting new store opening and operational activities where required.

What you’ll bring…

We're looking for people who are passionate about creating great experiences and helping others.

You may come from retail, hospitality, leisure, travel, customer service, healthcare, entertainment, or another people-focused industry.

• Excellent communication and relationship-building skills.
• Confidence engaging with people from all backgrounds.
• A positive attitude and willingness to learn.
• Strong organisation and attention to detail.
• The ability to work effectively in a fast-paced environment.
• A collaborative approach and team-first mindset.
• Flexibility to work evenings, weekends and peak trading periods.
• The ability to comfortably perform physical tasks, including stock handling and replenishment activities.

Why Join SEPHORA?

At SEPHORA, we believe careers should be as unique as the people who build them.

Joining our talent community opens the door to future opportunities within one of the world's most exciting retail brands. When you join us as, you'll receive comprehensive training,

ongoing development, and access to industry-leading learning designed to help you succeed.

As part of SEPHORA and the wider LVMH Group, you'll have opportunities to grow your career across stores, leadership pathways, specialist functions, and future expansion opportunities as we continue to grow across the UK.

Together, we could build something exciting. Something ambitious. Something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.