Beauty Experience Advisor – Client Experience & Ops

LVMH; Greater London; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

SEPHORA University

Employee discount across brands

Birthday day off

Perks & wellbeing platform access

Generous holiday allowance

Wellbeing support

Job summary

SEPHORA UK in London is seeking a Beauty Advisor (Client Experience & Operations) to join the White City store. You will deliver personalised beauty advice, create a welcoming experience for every guest, and support daily store operations to ensure a world-class customer journey.

You’ll stay on top of beauty trends, demonstrate knowledge across makeup, skincare and fragrance, assist with stock, merchandising and store openings where applicable, and contribute to an inclusive, values-driven team.

Qualifications

• Retail or store operations experience (cash and stock)
• Passion for makeup, skincare and fragrance
• Strong interpersonal and service orientation

Responsibilities

• Educate customers on makeup, skincare and fragrance, building confidence and guiding purchases.
• Stay current with beauty trends and launches, including Sephora’s full assortment.
• Provide expert product guidance rooted in knowledge of makeup, skincare and fragrance.
• Drive sales through proactive engagement and loyalty programme promotions.
• Process transactions accurately and maintain an organized checkout area.
• Receive, check and organize deliveries, support stock counts and inventory accuracy.
• Replenish displays and assist with visual merchandising and promotions.
• Collaborate with teammates, share best practices, and participate in trainings.
• Assist with new store openings and stock preparation where applicable.

Skills

Retail experience

Customer service

Product knowledge

Job description

SEPHORA UK in London is seeking a Beauty Advisor (Client Experience & Operations) to join the White City store. You will deliver personalised beauty advice, create a welcoming experience for every guest, and support daily store operations to ensure a world-class customer journey.

You’ll stay on top of beauty trends, demonstrate knowledge across makeup, skincare and fragrance, assist with stock, merchandising and store openings where applicable, and contribute to an inclusive, values-driven team.