Beauty Experience Advisor: Elevate Client Confidence

Sephora USA, Inc; Birmingham; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

SEPHORA University

Role/location allowances

Competitive pay with reviews

Performance-based commission

Employee discount

Birthday day off

Perks and wellbeing platform

Generous holiday allowance

Job summary

SEPHORA UK is seeking a Beauty Advisor in Birmingham to deliver exceptional customer experiences through personalised advice and product recommendations. You will help customers discover routines, apply techniques, and explore makeup, skincare and fragrance across a dynamic, fast-paced store.

You’ll join a values-driven, inclusive team offering training, career development and benefits, with the flexibility to work evenings, weekends and holidays as required.

Qualifications

• Experience in retail, customer service or store operations (cash & stock).
• Strong passion for makeup, skincare and fragrance - product knowledge and application technique experience would be highly beneficial.
• Warm interpersonal skills and the ability to build meaningful client connections.
• Excellent organisational skills and high attention to detail.
• Ability to lift/carry boxes, stand for extended periods and perform physical tasks.
• A proven track record of delivering exceptional service and personalised recommendations.
• A target-driven mindset with a desire to exceed expectations.
• Ability to multitask, prioritise and thrive in a dynamic, fast-paced environment.
• Flexibility to work evenings, weekends and holidays as required.

Responsibilities

• Educate customers on application techniques, routines and product benefits to build confidence and enhance their experience.
• Stay up to date with beauty trends, new launches and Sephora’s full product assortment, including exclusive brands.
• Provide expert, accurate product guidance rooted in strong technical knowledge across makeup, skincare and fragrance.
• Drive sales by proactively connecting with customers, upselling and promoting Sephora services and the loyalty programme.
• Process transactions accurately and maintain a tidy, well-organised cash area at all times.
• Receive, check and organise deliveries, supporting stock counts and maintaining accurate inventory.
• Replenish stock promptly, ensuring product displays are visually appealing and removing expired or damaged items.
• Support visual merchandising updates and promotional displays that inspire customers.
• Collaborate with fellow Beauty Advisors, sharing best practices and participating in team training and meetings.
• Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable).

Skills

Retail experience

Customer service

Product knowledge

Interpersonal skills

Organizational skills

Physical stamina

Job description

SEPHORA UK is seeking a Beauty Advisor in Birmingham to deliver exceptional customer experiences through personalised advice and product recommendations. You will help customers discover routines, apply techniques, and explore makeup, skincare and fragrance across a dynamic, fast-paced store.

You’ll join a values-driven, inclusive team offering training, career development and benefits, with the flexibility to work evenings, weekends and holidays as required.