Beauty Advisor: Client Experience & Store Ops

LVMH; Greater London; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

SEPHORA University

Employee discount

Birthday day off

Generous holiday allowance

Performance-based commission

Job summary

SEPHORA UK is looking for a Beauty Advisor to deliver exceptional customer experiences in Stratford, London. You will offer personalised advice, guide skincare, makeup and fragrance selections, and contribute to the smooth running of daily store operations.

You will stay ahead of beauty trends, upsell Sephora services and promotions, and build strong client relationships while delivering outstanding service in a fast-paced retail environment.

Qualifications

• Experience in retail, customer service or store operations.
• Strong product knowledge across makeup, skincare and fragrance.
• Excellent organisational skills and high attention to detail.

Responsibilities

• Educate customers on application techniques, routines and product benefits to build confidence and enhance their experience.
• Stay up to date with beauty trends, new launches and Sephora’s full product assortment.
• Provide expert, accurate product guidance rooted in strong technical knowledge across makeup, skincare and fragrance.
• Drive sales by proactively connecting with customers, upselling and promoting Sephora services and the loyalty programme.
• Process transactions accurately and maintain a tidy, well-organised cash area at all times.
• Receive, check and organise deliveries, supporting stock counts and maintaining accurate inventory.
• Replenish stock promptly, ensuring product displays are visually appealing and removing expired or damaged items.
• Support visual merchandising updates and promotional displays that inspire customers.
• Collaborate with fellow Beauty Advisors, sharing best practices and participating in team training and meetings.
• Assist with new store opening activities such as unboxing, organising and preparing stock.

Skills

Retail experience

Customer service

Stock management

Product knowledge

Job description

SEPHORA UK is looking for a Beauty Advisor to deliver exceptional customer experiences in Stratford, London. You will offer personalised advice, guide skincare, makeup and fragrance selections, and contribute to the smooth running of daily store operations.

You will stay ahead of beauty trends, upsell Sephora services and promotions, and build strong client relationships while delivering outstanding service in a fast-paced retail environment.