Beauty Advisor: Elevate Client Experience & Operations

LVMH Group; Cardiff; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

SEPHORA University training

Shoes allowance

Lunch allowance

Competitive pay with annual reviews

Performance-based commission

Employee discount across beauty brands

Birthday day off

Perks and wellbeing platform

Generous holiday allowance

Job summary

SEPHORA UK in Cardiff is seeking a dedicated Beauty Advisor to enhance the client experience and support daily store operations. You will provide expert beauty guidance, deliver personalised recommendations, and participate in a fast-paced, inclusive retail environment.

You will stay current with beauty trends, assist with store openings, and contribute to achieving sales goals while delivering exceptional service to every customer. A passion for makeup, skincare and fragrance is essential.

Qualifications

• Experience in retail, customer service, or store operations (cash & stock).
• Strong passion for makeup, skincare and fragrance with product knowledge.
• Warm interpersonal skills and ability to build client connections.
• Excellent organisational skills and high attention to detail.

Responsibilities

• Educate customers on application techniques, routines and product benefits to build confidence and enhance their experience.
• Stay up to date with beauty trends, new launches and Sephora’s full product assortment.
• Provide expert, accurate product guidance rooted in makeup, skincare and fragrance knowledge.
• Drive sales by connecting with customers, upselling and promoting Sephora services and loyalty programme.
• Process transactions accurately and maintain a tidy cash area.
• Receive, check and organise deliveries, supporting stock counts and inventory.
• Replenish stock promptly and keep displays visually appealing.
• Support visual merchandising updates and promotional displays.
• Collaborate with Beauty Advisors and participate in team training and meetings.
• Assist with new store openings such as unboxing and stock preparation.

Skills

Retail experience

Customer service

Product knowledge

Interpersonal skills

Organisational skills

Attention to detail

Flexibility

Multitasking

Job description

SEPHORA UK in Cardiff is seeking a dedicated Beauty Advisor to enhance the client experience and support daily store operations. You will provide expert beauty guidance, deliver personalised recommendations, and participate in a fast-paced, inclusive retail environment.

You will stay current with beauty trends, assist with store openings, and contribute to achieving sales goals while delivering exceptional service to every customer. A passion for makeup, skincare and fragrance is essential.