Beauty Advisor: Elevate Client Experience & Ops

LVMH Group; City of Edinburgh; Hybrid; GBP 19,000 - 27,000; Full time

Benefits offered by this job

SEPHORA University

Role allowances (shoes, lunch)

Competitive pay

Commission

Employee discount

Paid birthday off

Perks and wellbeing platform

Holiday allowance

Job summary

SEPHORA UK is seeking a Beauty Advisor for the St James, Edinburgh store. You’ll deliver exceptional client experiences, offering personalised advice on makeup, skincare and fragrance while supporting store operations and stock management.

You’ll engage customers with product knowledge, stay abreast of trends, and promote Sephora services and loyalty programmes to drive sales in a fast-paced retail environment.

Qualifications

• Experience in retail, customer service or store operations (cash & stock).
• Strong passion for makeup, skincare and fragrance; product knowledge and application technique experience would be beneficial.
• Warm interpersonal skills and the ability to build meaningful client connections.
• Excellent organisational skills and high attention to detail.

Responsibilities

• Educate customers on application techniques, routines and product benefits to build confidence and enhance their experience.
• Stay up to date with beauty trends, new launches and Sephora’s full product assortment, including exclusive brands.
• Provide expert, accurate product guidance rooted in strong technical knowledge across makeup, skincare and fragrance.
• Drive sales by proactively connecting with customers, upselling and promoting Sephora services and the loyalty programme.
• Process transactions accurately and maintain a tidy, well-organised cash area at all times.
• Receive, check and organise deliveries, supporting stock counts and maintaining accurate inventory.
• Replenish stock promptly, ensuring product displays are visually appealing and removing expired or damaged items.
• Support visual merchandising updates and promotional displays that inspire customers.
• Collaborate with fellow Beauty Advisors, sharing best practices and participating in team training and meetings.
• Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable).

Skills

Retail experience

Customer service

Stock management

Cash handling

Product knowledge

Interpersonal skills

Organisational skills

Flexibility to work evenings

Multitasking

Physically capable

Job description

SEPHORA UK is seeking a Beauty Advisor for the St James, Edinburgh store. You’ll deliver exceptional client experiences, offering personalised advice on makeup, skincare and fragrance while supporting store operations and stock management.

You’ll engage customers with product knowledge, stay abreast of trends, and promote Sephora services and loyalty programmes to drive sales in a fast-paced retail environment.