Beauty Counter Lead: Sales & Brand Experience

The Estée Lauder Companies; Cardiff; In loco; GBP 23.000 - 30.000; Tempo pieno

Descrizione del lavoro

Estée Lauder Companies is seeking a Counter Lead in Cardiff to drive sales turnover while staying consumer-focused. You will reflect a professional brand image, deliver excellent service, and maintain store standards.

You will understand targets and contribute to local marketing initiatives, events, and digital engagement to grow a loyal customer base. The role emphasizes delivering the brand strategy, executing local plans, and maintaining high levels of customer satisfaction through proactive

Competenze

• Experience in a fast-paced retail and/or consumer facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of industry.
• Effective communication, organisation and prioritisation skills.

Mansioni

• Reflect a credible and professional Brand image to all consumers.
• Maximise sales through selling, service and standards.
• Understand daily/weekly targets and plan local marketing & events.
• Deliver Brand Strategy and local plans, including local marketing & events initiatives.
• Ensure refunds/complaints are managed per guidelines and escalate as needed.
• Use digital tools to keep knowledge up to date and drive consumer recruitment and retention.

Conoscenze

Retail experience

Customer service

Communication

Organisation & prioritisation

Descrizione del lavoro

Estée Lauder Companies is seeking a Counter Lead in Cardiff to drive sales turnover while staying consumer-focused. You will reflect a professional brand image, deliver excellent service, and maintain store standards.

You will understand targets and contribute to local marketing initiatives, events, and digital engagement to grow a loyal customer base. The role emphasizes delivering the brand strategy, executing local plans, and maintaining high levels of customer satisfaction through proactive