Brand Counter Lead: Sales, Service & Experience

The Estée Lauder Companies Inc.; Cardiff; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a Counter Lead in Cardiff to support the Brand in driving sales turnover and market share while staying customer-focused. You will reflect a professional brand image, maximise sales through service and merchandising, and ensure adherence to brand/company procedures.

You will lead local marketing initiatives, deliver an excellent consumer experience, manage refunds per guidelines, and stay informed on competitor activity to protect the brand image.

Qualifications

• Experience in a fast-paced retail or consumer-facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of industry.
• Effective communication, organisation and prioritisation skills.

Responsibilities

• Reflect a credible and professional Brand image to all consumers.
• Maximise sales through selling, service and retail standards.
• Deliver the Brand Strategy and local plan.
• Plan local marketing and events aligned to retailer activity.
• Maintain high service levels and handle refunds/complaints per guidelines.
• Develop up-to-date product knowledge to deliver an industry-leading experience.
• Ensure health & safety and audits meet acceptable standards.

Skills

Fast-paced retail environment

Self-development

Commercial awareness

Effective communication

Job description

The Estée Lauder Companies Inc. is seeking a Counter Lead in Cardiff to support the Brand in driving sales turnover and market share while staying customer-focused. You will reflect a professional brand image, maximise sales through service and merchandising, and ensure adherence to brand/company procedures.

You will lead local marketing initiatives, deliver an excellent consumer experience, manage refunds per guidelines, and stay informed on competitor activity to protect the brand image.