Bath-based Hybrid Customer Service Advisor

Freedom Fibre Limited.; Bath; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days leave

Private healthcare

Hybrid work

Free onsite parking

GP access

Job summary

Truespeed is hiring a Customer Service Advisor in Bath to deliver exceptional support across phone, email and live chat. You’ll resolve a range of questions, handle complaints with empathy and help customers stay connected through a smooth installation and service journey.

The role offers hybrid working three days in the Bath office and two days from home, with a competitive salary starting from £27,976 per annum and a range of wellbeing and lifestyle benefits.

Qualifications

• Experience in a customer-facing role is essential.
• Ability to handle complaints with empathy and professionalism.
• Strong written and verbal communication skills.

Responsibilities

• Answer customer questions by phone, email, social media and live chat to provide helpful, friendly service.
• Take ownership of queries and aim to resolve at the first point of contact.
• Maintain accurate records and keep systems up to date to ensure a smooth customer journey.

Skills

Customer service

Communication

Problem solving

Empathy

Teamwork

Organisation

Tools

Microsoft Office

Job description

Truespeed is hiring a Customer Service Advisor in Bath to deliver exceptional support across phone, email and live chat. You’ll resolve a range of questions, handle complaints with empathy and help customers stay connected through a smooth installation and service journey.

The role offers hybrid working three days in the Bath office and two days from home, with a competitive salary starting from £27,976 per annum and a range of wellbeing and lifestyle benefits.