Bartender - Isaacs Restaurant

The Grand Hotel Birmingham Limited; Birmingham; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Service Charge & Gratuities

Stay at De Vere properties from £50

50% off food & drinks at De Vere

Exclusively Yours discounts portal

Employee referral scheme

Free meals twice daily

Employee Assistance Programme

Annual complimentary stay

£20 love to shop voucher

Prayer room

Wagestream access

Apprenticeship programmes

Monthly recognition events

28 days holiday rising to 33

Job summary

The Grand Hotel Birmingham Limited is seeking front-of-house staff for Isaacs and related restaurant areas. You will welcome guests, know the menus, and support seamless service across bar, kitchen and hotel teams.

We offer flexible hours with shifts spread over evenings and weekends, alongside industry-leading benefits. This role focuses on delivering exceptional hospitality in a historic yet vibrant Brummie setting.

Qualifications

• Need to be warm and engaging with guests.
• Ability to pass information clearly to guests.
• Maintain guest-centric service throughout shifts.
• Remain calm and professional in busy periods.

Responsibilities

• Promote a welcoming and professional image to guests.
• Know the menus and offer recommendations.
• Follow all steps of service with guest focus.
• Coordinate with bar, kitchen, hosts and hotel staff for optimal service.
• Build rapport with guests to maximise sales opportunities.
• Be flexible to jump into other restaurant roles when needed.

Skills

Warm personality

Clear communication

Positive attitude

Customer-service oriented

Flexibility with shifts

Job description

Birmingham's Grand Hotel on Colmore Row is housed in one of the city's most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.

Isaacs is a vibrant modern brasserie rooted in British style with a French twist.

Open from breakfast to dinner, and every Sunday for our elevated Sunday Roast, Isaacs is a proud celebration of locally sourced ingredients and elegant simplicity. And when the sun goes down, Downstairs at The Grand takes over - a stylish speakeasy jazz bar with a full calendar of live music, craft cocktails, and cabaret charm.

From classic cocktails to bespoke milkshakes, our bartending team use their creativity, flair and passion to wow our guests. Our approach is laid back but attentive, we are inspired by the Big Apple, but 100% Brum.

We are offering flexible hours to suit your availability - shift patterns range through evenings and weekends from: 11:30 - 18:30 / 17:00 - 23:30 / 18:00 - 01:00

What the role will involve

• Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
• To be knowledgeable on the menus, being able to answer any questions, and make recommendations
• To follow all steps of service, ensuring the focus remains guest-centric
• Work closely with the bar, kitchen, hosts and wider hotel staff to ensure best possible service
• To build a rapport with all guests in assigned section and use this to maximise sales opportunities
• Be flexible to jump into any roll within the restaurant when needed

What you can bring to the role

• Warm and genuine nature, someone who can make people feel at ease
• To be able to confidently, clearly and politely pass information to all guests
• Promote a positive attitude and display the ability to 'make things happen' to achieve or exceed anticipated results
• Highly customer-service oriented
• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends

At the Grand Hotel Birmingham we make every effort to reward and recognise the loyalty and hard work you provide by offering the following;

• £12.71 per hour + Service Charge and Gratuities to further your earning potential.
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• Earn extra cash through our employee referral scheme.
• Free, freshly cooked meals from our chefs, available twice a day across service periods
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones - which increase year on year!
• We believe in celebrating your special moments too, which is why we offer a £20 love to shop voucher to celebrate with you!
• Inclusive multifaith prayer room accessible any time for all team members
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Take advantage of career development opportunities and apprenticeship programmes
• Regular team appreciation events and monthly recognition programmes
• Career development opportunities - including access to nationally recognised, funded apprenticeship programmes
• 28 days holiday each year (increasing annually up to 33 days) based on pro-rata calculations
• Venue closure over the Christmas period allowing you time off to enjoy the festive season